- We do not accept exchanges at this time.
- Merchandise must be returned within 30 days of receipt.
- Merchandise must be unworn and unwashed.
- Merchandise must have all tags, including any Nasty Gal hangtags, attached.
- Any merchandise marked "Final Sale" cannot be returned.
- Hair accessories, opened makeup, earrings, ear cuffs, panties and bodysuits cannot be returned.
- All footwear returns must include the original shoebox in its original condition, without postal labels.
- All swimwear returns must have hygiene liners still intact.
- Gift cards are non-returnable and non-refundable.
U.S. Hassle-Free Returns
Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.
- Start your return by clicking here.
- Once you have found your order, click the "Return This Order" button
- Select the order or item(s) you would like to return and indicate the reason for your return.
- Choose a return for store credit or for a refund. Please note, returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Please note that original shipping charges are non-refundable.
- Print your label and place label on the outside of the package.
- Drop off at your nearest UPS location.
You must return your items to the address below within 30 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.
Nasty Gal Returns
Order # _________
700 Omega Parkway, Suite 300
Shepherdsville, KY 40165
Refunds and Processing
- Refunds will be processed within approximately 7 to 10 business days after we receive your return.
- Original shipping charges are non-refundable.
- Store Credit can only be used online at our website, www.nastygal.com.
- Store Credit cannot be transferred to another person or account.
- Please treat Store Credit like cash.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.
- Store Credit may be used to purchase gift cards to our store.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- Store credit never expires.
- Store credit is provided in U.S. Dollars.
- Your use of the Store Credit constitutes your agreement to our Terms.
- To view your Store Credit Balance, log into your Nasty Gal account. Your Store Credit balance will be displayed on the “My Account” page.
- For more information about Store Credit, please contact Customer Care.