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FAQs

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Customer Service

Orders & Shipping

Shipping Rates & Delivery

Shipping option Shipping times Shipping cost
Australia Standard Shipping Up to 8 business days *metro areas only $15.99 per order
Australia Express Shipping Up to 4 business days *metro areas only $22.99 per order
New Zealand Standard Shipping Up to 8 business days $19.99 per order
New Zealand Express Shipping Up to 5 business days. Not available for PO Box / Parcel Collect addresses, delivery may take longer in very remote areas. $29.99 per order

* We'll cover GST charges on all orders! For a full list of shipping options click here. Please note: The shipping times shown are from the order date.


A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date. If you have any further questions related to your delivery, please contact our Customer Care team.

Click here to track your order.


Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.


If you don’t have your order number, log into your account here and then go to 'Order History'.

Please double check the shipping option you selected, cut off times for ordering and the date which we said it will be shipped by. You can check shipping timescales here.


If it's after 9pm on that date then it’s late. If it's before the advised shipping date and you've had your dispatch email, then it’s on its way.


Your shipping date has to have passed for us to be able to investigate where your order is.If your shipping date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.

Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.

If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.

I received an incorrect item, what do I do?


To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.


When you message, please include the following information:

Your name

Order Number

Product name and code of the item ordered

Product name and code of the item received

Picture of the incorrect item and a description of the incorrect item received

If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.


Please do not return the item to us without speaking to our Customer Care team.

The carrier was unable to deliver your package. Don’t worry—you have options! You can wait for your package to come back to us and we’ll give you a full refund. Or, let us know using the 'contact us” tab and we can have your item(s) resent. P.S. If the carrier was unable to deliver to your address, try using an alternative delivery address!

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;


Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.


If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.