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  • Top 5 questions
      • Where's my order? Track it here!
        Track your order

        Enter your order number. Pssst...It's on your order confirmation or dispatch email

        If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

        If you don’t have your order number, log into your account here

      • Returns - How do I return my package?

        When returning a parcel please follow the process below:

        1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

        2. Choose one of the addresses below to return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting. Remember to add your order number under the returns address - you'll find this in the Order History section on the My Account page.

        3. Keep your certificate of postage safe as you will need this as your proof of return. Please note that returns will be made at your own cost.

      • When will I receive my refund?

        Refunds take up to 21 days—that includes the time it takes for your package to be delivered to us and processed. When we’ve received your return, we’ll refund you as soon as we’re done with quality checks.

        FYI--the items returned need to be new with labels attached and back in the original packaging. We can’t refund your order if it doesn’t comply with our returns policy above.

        Your funds should appear within 3-5 business days. If you paid with a gift card or store credit, your refund will be credited back to your Nasty Gal account.

        And don’t worry--we’ll be keeping you updated every step of the way. If you’ve waited for more than 2 weeks, please let us know using the 'contact us” tab.

      • Delivery options

        Get your goods fast, with super easy delivery!

        Delivery Rates & Delivery

        Delivery option Delivery times Delivery cost
        Europe and International Delivery Europe Up to 7 working days. International 5-14 working days €6.99 per order
        Republic of Ireland Standard Delivery Up to 4 business days €5.99 per order
        Republic of Ireland Next Day Delivery Next Day delivery if ordered by 1pm Monday to Thursday or for Dublin County order by midnight Monday to Thursday or by 8pm Friday. Find out more. €6.99 per order
        UK Standard Delivery 3 – 5 business days €5.99 per order
        Italy Express Next day delivery for orders placed before 3 pm Monday to Friday €12.99 per order
        Spain Express Next day delivery for orders placed before 3 pm Monday to Friday €12.99 per order
        Belgium Express Next day delivery for orders placed before 3 pm Monday to Friday €9.99 per order
        Netherlands Express Next day delivery for orders placed before 3 pm Monday to Friday €9.99 per order
        Gibraltar Standard Up to 7 business days €10.99 per order
        Swedish Standard Up to 6 working days €8.99 per order
        Sweden Express Next day delivery for orders placed before 3 pm Monday to Friday €13.99 per order
        Danish Standard Up to 6 working days €8.99 per order
        Denmark Express Next day delivery for orders placed before 3 pm Monday to Friday €10.99 per order
        Norwegian Standard Up to 6 working days €8.99 per order
        Iceland Standard Up to 7 business days €10.99 per order
        Russian Federation Standard Up to 10 business days €12.99 per order
        Israel Standard 5 to 14 business days €10.99 per order
        Malaysia Standard 5 to 14 business days €10.99 per order
        South Africa Standard 5 to 14 business days €10.99 per order


        * Please note: Working days excludes weekends and bank holidays.
        The delivery times shown are from the order date.

        A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

        If you have any further questions related to your delivery, please contact our Customer Care team.

      • I received a faulty item, what do I do?

        We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

        Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

        The product name and code can be found on your order confirmation email.

        If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

  • Orders & Delivery
    • Where’s my order? Track it here!
      Track your order

      Enter your order number. Pssst...It's on your order confirmation or dispatch email

      If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

      If you don’t have your order number, log into your account here

    • Delivery Options

      Get your goods fast, with super easy delivery!

      Delivery Rates & Delivery

      Delivery option Delivery times Delivery cost
      Europe and International Delivery Europe Up to 7 working days. International 5-14 working days €6.99 per order
      Republic of Ireland Standard Delivery Up to 4 business days €5.99 per order
      Republic of Ireland Next Day Delivery Next Day delivery if ordered by 1pm Monday to Thursday or for Dublin County order by midnight Monday to Thursday or by 8pm Friday. Find out more. €6.99 per order
      UK Standard Delivery 3 – 5 business days €5.99 per order
      Italy Express Next day delivery for orders placed before 3 pm Monday to Friday €12.99 per order
      Spain Express Next day delivery for orders placed before 3 pm Monday to Friday €12.99 per order
      Belgium Express Next day delivery for orders placed before 3 pm Monday to Friday €9.99 per order
      Netherlands Express Next day delivery for orders placed before 3 pm Monday to Friday €9.99 per order
      Gibraltar Standard Up to 7 business days €10.99 per order
      Swedish Standard Up to 6 working days €8.99 per order
      Sweden Express Next day delivery for orders placed before 3 pm Monday to Friday €13.99 per order
      Danish Standard Up to 6 working days €8.99 per order
      Denmark Express Next day delivery for orders placed before 3 pm Monday to Friday €10.99 per order
      Norwegian Standard Up to 6 working days €8.99 per order
      Iceland Standard Up to 7 business days €10.99 per order
      Russian Federation Standard Up to 10 business days €12.99 per order
      Israel Standard 5 to 14 business days €10.99 per order
      Malaysia Standard 5 to 14 business days €10.99 per order
      South Africa Standard 5 to 14 business days €10.99 per order


      * Please note: Working days excludes weekends and bank holidays.
      The delivery times shown are from the order date.

      A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

      If you have any further questions related to your delivery, please contact our Customer Care team.

    • Why is my order late?

      If your delivery date has passed, please let us know using the 'contact us' tab on this page. We’ll be updating you every step of the way.

    • I’m missing items from my order!

      Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.

    • Why was my order cancelled?

      Some of the items you purchased are out of stock. But don’t worry—we’re on it. We’ve cancelled your order so that you can get your money back ASAP (your refund can take up to 7 days.) Check out our refund section for more details.

    • Can I cancel my order?

      We can’t make changes or cancel your order since it’s already being processed, but you can return your order as soon as you receive it.

    • Can I exchange my order?

      We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back—Check out our refund section for more details.

    • Will my fave items ever come back?

      Some of our items do come back in stock, so keep checking back!

    • Faulty items

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • I didn’t return my item, but my tracking number says that my item(s) are being returned?

      The carrier was unable to deliver your package. Don’t worry—you have options! You can wait for your package to come back to us and we’ll give you a full refund. Or, let us know using the 'contact us” tab and we can have your item(s) resent.

      P.S. If the carrier was unable to deliver to your address, try using an alternative delivery address!

  • Returns & Refunds
    • Not got an invoice? How do I get a refund?

      Returns

      You can still use the Return Portal to log your return please follow the process below:

      1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

      2. Choose one of the addresses below to return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting. Remember to add your order number under the returns address - you'll find this in the Order History section on the My Account page.

      3. Keep your certificate of postage safe as you will need this as your proof of return. Please note that returns will be made at your own cost.

    • Returns - How do I return my package?

      When returning a parcel please follow the process below:

      1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

      2. Choose one of the addresses below to return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting. Remember to add your order number under the returns address - you'll find this in the Order History section on the My Account page.

      3. Keep your certificate of postage safe as you will need this as your proof of return. Please note that returns will be made at your own cost.

    • What’s your policy?

      We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your order.

      Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewelry is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

    • Refunds - How long will my refund take?

      Refunds take up to 21 days—that includes the time it takes for your package to be delivered to us and processed. When we’ve received your return, we’ll refund you as soon as we’re done with quality checks.

      FYI--the items returned need to be new with labels attached and back in the original packaging. We can’t refund your order if it doesn’t comply with our returns policy above.

      Your funds should appear within 3-5 business days. If you paid with a gift card or store credit, your refund will be credited back to your Nasty Gal account.

      And don’t worry--we’ll be keeping you updated every step of the way. If you’ve waited for more than 2 weeks, please let us know using the 'contact us” tab.

    • Faulty items

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • Return Exemptions

      We can’t offer refunds on cosmetics, jewelry, and swimwear and lingerie if the hygiene seal is not in place/is broken.

    • Can I exchange my order?

      We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back.

    • Have you received my returned item(s)?

      It can take up to 21 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    • Do you return the delivery charge?

      We don’t currently refund delivery charges. However if your order has been cancelled under the EEA Consumer Contracts Regulations your delivery will be refunded to you.

    • Your right to cancel the contract (EEA customers only)

      If you’re a customer in the EEA, you get 14 days to cancel your contract with us.

      This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

      There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

      Email us: customerservices@nastygal.com

      Write to us via post: Nasty Gal, PO Box 553, Burnley, BB1 9GD

      If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using the following steps here. You`ll then receive a full refund as per the policy set out here.

      Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

  • Payments & Promotions
    • Promotions and Discounts

      Can’t use your discount code? Here’s maybe why:

      • - The code expired (we have limited-time offers)
      • - You can only use one code at a time.
      • - Double check your delivery--some codes only work with specific delivery options.
      • - Check for typos.
      • - Make sure the offer can be used for what you’re purchasing.
    • How do I use my gift voucher?

      Enter your code into the “Redeem Gift Voucher” box at the checkout page. The remaining balance will stay on your gift card.

    • My gift voucher isn’t working.

      Make sure you’ve entered it in the “Redeem Gift Voucher” box at the checkout.

    • How can I pay for my order?

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Giftcards and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.
      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

    • Payment Error

      If you receive an error message, make sure you’ve entered the correct details--and make sure to contact your bank first! If you’re still having issues, please contact us and include the following:

      • - What operating system you use (ex. Windows, Mac)
      • - What internet browser you used
      • - What payment method you used
      • - A description of the problem and what time the problem occurred.
      • - If you receive an error message, please include it in your message.
    • Payment Declined

      If your credit or debit card was declined, call your bank for more info. If you used PayPal, please contact PayPal directly.

  • Product
    • Item out of stock?

      Some of our items do come back in stock, so keep checking back!

    • Why can’t I find an item that was advertised?

      Our products are popular and sell out fast! Check out our latest products here.

    • I received a faulty item—what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

  • Sizing
  • Contact us

      Customer Care
      required

      What do you need help with?

      No order number? See our popular FAQs
      Track your order

      Enter your order number. Pssst...It's on your order confirmation or dispatch email

      If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

      If you don’t have your order number, log into your account here

      • Where’s my order? Track it here!
        Track your order

        Enter your order number. Pssst...It's on your order confirmation or dispatch email

        If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

        If you don’t have your order number, log into your account here

      • Delivery Options

        Get your goods fast, with super easy delivery!

        Delivery Rates & Delivery

        Delivery option Delivery times Delivery cost
        Europe and International Delivery Europe Up to 7 working days. International 5-14 working days €6.99 per order
        Republic of Ireland Standard Delivery Up to 4 business days €5.99 per order
        Republic of Ireland Next Day Delivery Next Day delivery if ordered by 1pm Monday to Thursday or for Dublin County order by midnight Monday to Thursday or by 8pm Friday. Find out more. €6.99 per order
        UK Standard Delivery 3 – 5 business days €5.99 per order
        Italy Express Next day delivery for orders placed before 3 pm Monday to Friday €12.99 per order
        Spain Express Next day delivery for orders placed before 3 pm Monday to Friday €12.99 per order
        Belgium Express Next day delivery for orders placed before 3 pm Monday to Friday €9.99 per order
        Netherlands Express Next day delivery for orders placed before 3 pm Monday to Friday €9.99 per order
        Gibraltar Standard Up to 7 business days €10.99 per order
        Swedish Standard Up to 6 working days €8.99 per order
        Sweden Express Next day delivery for orders placed before 3 pm Monday to Friday €13.99 per order
        Danish Standard Up to 6 working days €8.99 per order
        Denmark Express Next day delivery for orders placed before 3 pm Monday to Friday €10.99 per order
        Norwegian Standard Up to 6 working days €8.99 per order
        Iceland Standard Up to 7 business days €10.99 per order
        Russian Federation Standard Up to 10 business days €12.99 per order
        Israel Standard 5 to 14 business days €10.99 per order
        Malaysia Standard 5 to 14 business days €10.99 per order
        South Africa Standard 5 to 14 business days €10.99 per order


        * Please note: Working days excludes weekends and bank holidays.
        The delivery times shown are from the order date.

        A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

        If you have any further questions related to your delivery, please contact our Customer Care team.

      • Why is my order late?

        If your delivery date has passed, please let us know using the 'contact us' tab on this page. We’ll be updating you every step of the way.

      • I’m missing items from my order!

        Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.

      • Why was my order cancelled?

        Some of the items you purchased are out of stock. But don’t worry—we’re on it. We’ve cancelled your order so that you can get your money back ASAP (your refund can take up to 7 days.) Check out our refund section for more details.

      See All Orders FAQs

      • Not got an invoice? How do I get a refund?

        Returns

        You can still use the Return Portal to log your return please follow the process below:

        1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

        2. Choose one of the addresses below to return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting. Remember to add your order number under the returns address - you'll find this in the Order History section on the My Account page.

        3. Keep your certificate of postage safe as you will need this as your proof of return. Please note that returns will be made at your own cost.

      • Returns - How do I return my package?

        When returning a parcel please follow the process below:

        1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

        2. Choose one of the addresses below to return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting. Remember to add your order number under the returns address - you'll find this in the Order History section on the My Account page.

        3. Keep your certificate of postage safe as you will need this as your proof of return. Please note that returns will be made at your own cost.

      • What’s your policy?

        We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your order.

        Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewelry is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

      • Refunds - How long will my refund take?

        Refunds take up to 21 days—that includes the time it takes for your package to be delivered to us and processed. When we’ve received your return, we’ll refund you as soon as we’re done with quality checks.

        FYI--the items returned need to be new with labels attached and back in the original packaging. We can’t refund your order if it doesn’t comply with our returns policy above.

        Your funds should appear within 3-5 business days. If you paid with a gift card or store credit, your refund will be credited back to your Nasty Gal account.

        And don’t worry--we’ll be keeping you updated every step of the way. If you’ve waited for more than 2 weeks, please let us know using the 'contact us” tab.

      • Faulty items

        We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

        Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

        The product name and code can be found on your order confirmation email.

        If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

      See All Returns FAQs

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

      Still need help? Contact Us

      You can contact us a number of ways, you can do this by either using the form above, or on Twitter, Facebook and Instagram. For customer services we don’t have a telephone contact number.