Or search through these topics...

  • Top 5 questions
      • Where's my order? Track it here!
        Track your order

        Enter your order number. Pssst...It's on your order confirmation or dispatch email

        If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

        If you don’t have your order number, log into your account here

      • FREE Returns - How do I return my package?

        We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your dispatch email.


        Please follow the process below for returning your parcel to us.

        1. - You can return your items FREE via Royal Mail tracked returns. Simply click here and follow the steps to print your own returns label.

        2. - Post if off. Make sure you keep your proof of postage!

        3. - Your return arrives back at Nasty Gal. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

        4. - Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.


        5. Please note: Free returns are only available via the Royal Mail link above. Returns sent using any other method are at the customers own cost and liability.

      • When will I receive my refund?

        A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

        If you are using Royal Mail the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the Nasty Gal warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time. All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

        The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.

        If you've waited more than 14 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' tab on this page.

      • Delivery options

        Get your goods fast, with super easy delivery!

        Delivery Rates & Services

        Delivery option Delivery times Delivery cost
        UK Standard Delivery (FREE with NGVIP - Shop Now >) Up to 5 business days £3.99 per order
        UK Next Day Delivery (FREE with NGVIP - Shop Now >) Order before 11pm Monday to Friday & Sundays or 9:30pm on Saturdays. £5.99 per order
        UK Next Day Evening Delivery Order by midnight for delivery between 6pm and 10pm the following evening. £8.99 per order
        UK Saturday Delivery Order before 8pm Friday to receive on Saturday £5.99 per order
        UK Sunday Delivery Order before 7pm Saturday to receive on Sunday. £5.99 per order
        Next Day 24/7 Locker Collection (FREE with NGVIP - Shop Now >) Collection next day if ordered before 6pm, Sunday to Friday only. Find out more £5.99 per order
        DPD Predict Delivery Select your preferred day and DPD will send you a 1hr delivery window £5.99 per order
        Hermes Standard Parcel Collection (FREE with NGVIP - Shop Now >) 3 – 5 working days. Find out more £3.99 per order
        Hermes Next Day Parcel Collection (FREE with NGVIP - Shop Now >) If ordered before 10pm Monday to Friday & Sundays or before 9.30pm Saturdays. Find out more £5.99 per order
        Northern Ireland Standard Delivery Up to 5 Business Days £3.99 per order
        Republic of Ireland Standard Up to 5 business days £4.99 per order
        Republic of Ireland Next Day Next Working Day delivery if ordered by 1pm Monday to Friday or for Dublin County order by midnight Monday to Friday. Find out more £5.99 per order
        Europe and International Delivery Europe Up to 8 business days. International 5-14 business days £12.99 per order
        Spain Express Next day delivery for orders placed before 3 pm Monday to Friday £11.99 per order
        Italy Express Next day delivery for orders placed before 3 pm Monday to Friday £11.99 per order
        Netherlands Express Next day delivery for orders placed before 3 pm Monday to Friday £8.99 per order
        Belgium Express Next day delivery for orders placed before 3 pm Monday to Friday £12.99 per order
        USA Standard Up to 8 business days £6.99 per order
        Danish Standard Up to 7 business days £6.99 per order
        Denmark Express Next day delivery for orders placed before 3 pm Monday to Friday £9.99 per order
        Norwegian Standard Up to 6 working days £6.99 per order
        Swedish Standard Up to 7 business days £6.99 per order
        Sweden Express Next day delivery for orders placed before 3 pm Monday to Friday £12.99 per order
        Gibraltar Standard Up to 7 business days £14.99 per order
        South Africa Standard 5 to 14 business days £14.99 per order
        Israel Standard 5 to 14 business days £14.99 per order
        Malaysia Standard 5 to 14 business days £14.99 per order
        Iceland Standard Up to 7 business days £14.99 per order

        NGVIP - UNLIMITED Next Day Delivery*

        Get UNLIMITED Next Day or Standard Delivery + FREE returns for a full year.
        Plus, you’ll be in the know with all of our exclusive offers.
        Just add to bag (like you would a product), and the discount will automatically be applied at checkout when selecting the UK next day or standard delivery option.

        Buy now>

        *For next day delivery, please check your eligibility below. If your postcode isn’t eligible, click standard delivery instead.




        UK Next Day Delivery Postcode Restrictions

        We are very sorry but we cannot offer Next Day delivery to the following postcodes:

        Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.




        UK Next Day Evening Delivery Postcode Restrictions

        We are very sorry but we cannot offer Next Day Evening delivery to the following postcodes:




        UK Saturday Delivery Postcode Restrictions

        We are very sorry but we cannot offer Saturday delivery to the following postcodes:




        UK Sunday Delivery Postcode Restrictions

        We are very sorry but we cannot offer Sunday delivery to the following postcodes:





        DPD Precise Delivery

        Order before midnight, select your preferred delivery day and DPD will text you to organise a 1hr delivery slot between 11am –5 pm on your chosen day.

        Order Date (if ordered before midnight) Earliest Expected Delivery Date (if ordered before midnight)
        Monday Wednesday
        Tuesday Thursday
        Wednesday Friday
        Thursday Saturday
        Friday Sunday
        Saturday Monday
        Sunday Tuesday

        Unfortunately, DPD Precise delivery is not currently available to Northern Ireland, the Channel Islands, Isle of Man or any of the following postcodes:




        INPOST UK NEXT DAY LOCKER COLLECTION

        Order to one of InPosts 1,200 lockers, and collect your order the very next day. The lockers are accessible 24/7 and available nationwide, simply select the location most convenient to you at checkout. Your order will be held in the locker for 72 hours.

        Collection next day if ordered before 6pm, Sunday to Friday. Orders placed before 6pm Saturday will be available from Monday.




        HERMES SHOP COLLECTION

        Hermes Shop is a new parcel collection service, with over 4,500 nationwide ParcelShops open from early until late, 7 days a week.

        You can collect your order from your nearest Hermes Shop within 3-5 days for with Standard Delivery or Next Day if ordered before 10pm Monday to Friday & Sundays or before 9.30pm Saturdays. When choosing Next Day option be aware that parcel arriving in Hermes Shop between 12pm and 5pm!

        Your order will be held at the store for 10 days, before being returned back to us at Nasty Gal. You will receive regular SMS messages keeping you up to date on your delivery.

        A form of identification along with your collection code will be needed to collect your parcel. Accepted forms of ID are: Birth Certificate, Citizen Card, Order Confirmation, Foreign ID Card, NI Card, Passport, Tenancy Agreement, UK Biometric Card, UK Driving License, Utility Bill.




        BFPO (The British Forces Post Office) Deliveries

        If you choose to have your goods delivered to a BFPO address please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the Next Day delivery option at checkout to ensure there are no delays to your delivery.

        For more information click here

        Large orders may be subject to customs clearance, which can cause a delay to you receiving your parcel.

      • I received a faulty item, what do I do?

        We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

        Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

        The product name and code can be found on your order confirmation email.

        If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

  • Orders & Delivery
    • Where’s my order? Track it here!
      Track your order

      Enter your order number. Pssst...It's on your order confirmation or dispatch email

      If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

      If you don’t have your order number, log into your account here

    • Christmas and New Year Delivery - Last Order Dates
      Service Last Order Dates Before 24th December Last Order Dates Before New Year
      UK Standard Delivery 17th December 19th December
      UK Next Day Delivery 21st December 28th December
      UK Next Day Evening Delivery 22nd December 29th December
      Northern Ireland Standard Delivery 18th December 23rd December
      Next Day 24/7 Locker Collection 21st December 23rd December
      Hermes Standard Parcel Collection 17th December 19th December
      Hermes Next Day Parcel Collection 21st December 28th December
      DPD Precise Delivery 22nd December 27th December

      You must place your order in accordance with Nasty Gal’s Next Day, Standard, MyHermes or InPost delivery timescales.


    • Delivery Options

      Get your goods fast, with super easy delivery!

      Delivery Rates & Services

      Delivery option Delivery times Delivery cost
      UK Standard Delivery (FREE with NGVIP - Shop Now >) Up to 5 business days £3.99 per order
      UK Next Day Delivery (FREE with NGVIP - Shop Now >) Order before 11pm Monday to Friday & Sundays or 9:30pm on Saturdays. £5.99 per order
      UK Next Day Evening Delivery Order by midnight for delivery between 6pm and 10pm the following evening. £8.99 per order
      UK Saturday Delivery Order before 8pm Friday to receive on Saturday £5.99 per order
      UK Sunday Delivery Order before 7pm Saturday to receive on Sunday. £5.99 per order
      Next Day 24/7 Locker Collection (FREE with NGVIP - Shop Now >) Collection next day if ordered before 6pm, Sunday to Friday only. Find out more £5.99 per order
      DPD Predict Delivery Select your preferred day and DPD will send you a 1hr delivery window £5.99 per order
      Hermes Standard Parcel Collection (FREE with NGVIP - Shop Now >) 3 – 5 working days. Find out more £3.99 per order
      Hermes Next Day Parcel Collection (FREE with NGVIP - Shop Now >) If ordered before 10pm Monday to Friday & Sundays or before 9.30pm Saturdays. Find out more £5.99 per order
      Northern Ireland Standard Delivery Up to 5 Business Days £3.99 per order
      Republic of Ireland Standard Up to 5 business days £4.99 per order
      Republic of Ireland Next Day Next Working Day delivery if ordered by 1pm Monday to Friday or for Dublin County order by midnight Monday to Friday. Find out more £5.99 per order
      Europe and International Delivery Europe Up to 8 business days. International 5-14 business days £12.99 per order
      Spain Express Next day delivery for orders placed before 3 pm Monday to Friday £11.99 per order
      Italy Express Next day delivery for orders placed before 3 pm Monday to Friday £11.99 per order
      Netherlands Express Next day delivery for orders placed before 3 pm Monday to Friday £8.99 per order
      Belgium Express Next day delivery for orders placed before 3 pm Monday to Friday £12.99 per order
      USA Standard Up to 8 business days £6.99 per order
      Danish Standard Up to 7 business days £6.99 per order
      Denmark Express Next day delivery for orders placed before 3 pm Monday to Friday £9.99 per order
      Norwegian Standard Up to 6 working days £6.99 per order
      Swedish Standard Up to 7 business days £6.99 per order
      Sweden Express Next day delivery for orders placed before 3 pm Monday to Friday £12.99 per order
      Gibraltar Standard Up to 7 business days £14.99 per order
      South Africa Standard 5 to 14 business days £14.99 per order
      Israel Standard 5 to 14 business days £14.99 per order
      Malaysia Standard 5 to 14 business days £14.99 per order
      Iceland Standard Up to 7 business days £14.99 per order

      NGVIP - UNLIMITED Next Day Delivery*

      Get UNLIMITED Next Day or Standard Delivery + FREE returns for a full year.
      Plus, you’ll be in the know with all of our exclusive offers.
      Just add to bag (like you would a product), and the discount will automatically be applied at checkout when selecting the UK next day or standard delivery option.

      Buy now>

      *For next day delivery, please check your eligibility below. If your postcode isn’t eligible, click standard delivery instead.




      UK Next Day Delivery Postcode Restrictions

      We are very sorry but we cannot offer Next Day delivery to the following postcodes:

      Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.




      UK Next Day Evening Delivery Postcode Restrictions

      We are very sorry but we cannot offer Next Day Evening delivery to the following postcodes:




      UK Saturday Delivery Postcode Restrictions

      We are very sorry but we cannot offer Saturday delivery to the following postcodes:




      UK Sunday Delivery Postcode Restrictions

      We are very sorry but we cannot offer Sunday delivery to the following postcodes:





      DPD Precise Delivery

      Order before midnight, select your preferred delivery day and DPD will text you to organise a 1hr delivery slot between 11am –5 pm on your chosen day.

      Order Date (if ordered before midnight) Earliest Expected Delivery Date (if ordered before midnight)
      Monday Wednesday
      Tuesday Thursday
      Wednesday Friday
      Thursday Saturday
      Friday Sunday
      Saturday Monday
      Sunday Tuesday

      Unfortunately, DPD Precise delivery is not currently available to Northern Ireland, the Channel Islands, Isle of Man or any of the following postcodes:




      INPOST UK NEXT DAY LOCKER COLLECTION

      Order to one of InPosts 1,200 lockers, and collect your order the very next day. The lockers are accessible 24/7 and available nationwide, simply select the location most convenient to you at checkout. Your order will be held in the locker for 72 hours.

      Collection next day if ordered before 6pm, Sunday to Friday. Orders placed before 6pm Saturday will be available from Monday.




      HERMES SHOP COLLECTION

      Hermes Shop is a new parcel collection service, with over 4,500 nationwide ParcelShops open from early until late, 7 days a week.

      You can collect your order from your nearest Hermes Shop within 3-5 days for with Standard Delivery or Next Day if ordered before 10pm Monday to Friday & Sundays or before 9.30pm Saturdays. When choosing Next Day option be aware that parcel arriving in Hermes Shop between 12pm and 5pm!

      Your order will be held at the store for 10 days, before being returned back to us at Nasty Gal. You will receive regular SMS messages keeping you up to date on your delivery.

      A form of identification along with your collection code will be needed to collect your parcel. Accepted forms of ID are: Birth Certificate, Citizen Card, Order Confirmation, Foreign ID Card, NI Card, Passport, Tenancy Agreement, UK Biometric Card, UK Driving License, Utility Bill.




      BFPO (The British Forces Post Office) Deliveries

      If you choose to have your goods delivered to a BFPO address please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the Next Day delivery option at checkout to ensure there are no delays to your delivery.

      For more information click here

      Large orders may be subject to customs clearance, which can cause a delay to you receiving your parcel.

    • NGVIP - Unlimited Next Day Delivery

      Get UNLIMITED Next Day, Standard Delivery or Collection + FREE returns for a full year.

      Plus, you’ll be in the know with all of our exclusive offers.

      Just add to bag (like you would a product), and the discount will automatically be applied at checkout when selecting either the UK next day, standard delivery or collection options.

      Buy now>


      *For next day delivery, please check your eligibility below. If your postcode isn’t eligible, click standard delivery instead.

    • Why is my order late?

      If your delivery date has passed, please let us know using the 'contact us' tab on this page. We’ll be updating you every step of the way.

    • I’m missing items from my order!

      Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.

    • Why was my order cancelled?

      Some of the items you purchased are out of stock. But don’t worry—we’re on it. We’ve cancelled your order so that you can get your money back ASAP (your refund can take up to 7 days.) Check out our refund section for more details.

    • Can I cancel my order?

      We can’t make changes or cancel your order since it’s already being processed, but you can return your order as soon as you receive it.

    • Can I exchange my order?

      We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back—Check out our refund section for more details.

    • Will my fave items ever come back?

      Some of our items do come back in stock, so keep checking back!

    • Faulty items

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • I didn’t return my item, but my tracking number says that my item(s) are being returned?

      The carrier was unable to deliver your package. Don’t worry—you have options! You can wait for your package to come back to us and we’ll give you a full refund. Or, let us know using the 'contact us” tab and we can have your item(s) resent.

      P.S. If the carrier was unable to deliver to your address, try using an alternative delivery address!

  • Returns & Refunds
    • Not got an invoice? How do I get a refund?

      We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your dispatch email.


      You can still return your items FREE via Royal Mail tracked returns. Please follow the process below for returning your parcel to us.

      1. - Simply click here and follow the steps to print your own returns label. You can find your order number in the Order History section on the My Account page.

      2. - Post if off. Make sure you keep your proof of postage!

      3. - Your return arrives back at Nasty Gal. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

      4. - Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.


      5. Please note: Free returns are only available via the Royal Mail link above. Returns sent using any other method are at the customers own cost and liability.

    • Extended Christmas Returns

      Good news, babe—we’ve extended our returns policy for the holiday period of 2018. Orders (that are subject to our returns policy) placed from the 3rd December to the 24th of December 2018 can be returned to us up until the 15th of January 2019.

    • FREE Returns - How do I return my package?

      We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your dispatch email.


      Please follow the process below for returning your parcel to us.

      1. - You can return your items FREE via Royal Mail tracked returns. Simply click here and follow the steps to print your own returns label.

      2. - Post if off. Make sure you keep your proof of postage!

      3. - Your return arrives back at Nasty Gal. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

      4. - Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.


      5. Please note: Free returns are only available via the Royal Mail link above. Returns sent using any other method are at the customers own cost and liability.

    • International Returns (outside the UK)

      When returning a parcel from outside of the UK please follow the process below:

      1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
      2. Choose one of the addresses below to return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting. Remember to add your order number under the returns address - you'll find this in the Order History section on the My Account page.
      3. Keep your certificate of postage safe as you will need this as your proof of return. Please note that returns will be made at your own cost.



    • What’s your policy?

      We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your dispatch email.

      Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewelry is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

    • Refunds - How long will my refund take?

      A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

      If you are using Royal Mail the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the Nasty Gal warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time. All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

      The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.

      If you've waited more than 14 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' tab on this page.

    • Faulty items

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • Return Exemptions

      We can’t offer refunds on cosmetics, jewelry, and swimwear and lingerie if the hygiene seal is not in place/is broken.

    • Can I exchange my order?

      We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back.

    • Have you received my returned item(s)?

      It can take up to 21 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    • Your right to cancel the contract (EEA customers only)

      If you’re a customer in the EEA, you get 14 days to cancel your contract with us.

      This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

      There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

      Email us: customerservices@nastygal.com

      Write to us via post: Nasty Gal, PO Box 553, Burnley, BB1 9GD

      If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using the following steps here. You`ll then receive a full refund as per the policy set out here.

      Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

    • Do you return the delivery charge?

      We don’t currently refund delivery charges. However if your order has been cancelled under the EEA Consumer Contracts Regulations your delivery will be refunded to you.

  • Payments & Promotions
    • Promotions and Discounts

      Can’t use your discount code? Here’s maybe why:

      • - The code expired (we have limited-time offers)
      • - You can only use one code at a time.
      • - Double check your delivery--some codes only work with specific delivery options.
      • - Check for typos.
      • - Make sure the offer can be used for what you’re purchasing.
    • How do I use my gift voucher?

      Enter your code into the “Redeem Gift Voucher” box at the checkout page. The remaining balance will stay on your gift card.

    • My gift voucher isn’t working.

      Make sure you’ve entered it in the “Redeem Gift Voucher” box at the checkout.

    • How can I pay for my order?

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Giftcards and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.
      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

    • Payment Error

      If you receive an error message, make sure you’ve entered the correct details--and make sure to contact your bank first! If you’re still having issues, please contact us and include the following:

      • - What operating system you use (ex. Windows, Mac)
      • - What internet browser you used
      • - What payment method you used
      • - A description of the problem and what time the problem occurred.
      • - If you receive an error message, please include it in your message.
    • Payment Declined

      If your credit or debit card was declined, call your bank for more info. If you used PayPal, please contact PayPal directly.

  • Product
    • Item out of stock?

      Some of our items do come back in stock, so keep checking back!

    • Why can’t I find an item that was advertised?

      Our products are popular and sell out fast! Check out our latest products here.

    • I received a faulty item—what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

  • Sizing
  • Contact us

      Customer Care
      required

      What do you need help with?

      No order number? See our popular FAQs
      Track your order

      Enter your order number. Pssst...It's on your order confirmation or dispatch email

      If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

      If you don’t have your order number, log into your account here

      • Where’s my order? Track it here!
        Track your order

        Enter your order number. Pssst...It's on your order confirmation or dispatch email

        If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

        If you don’t have your order number, log into your account here

      • Christmas and New Year Delivery - Last Order Dates
        Service Last Order Dates Before 24th December Last Order Dates Before New Year
        UK Standard Delivery 17th December 19th December
        UK Next Day Delivery 21st December 28th December
        UK Next Day Evening Delivery 22nd December 29th December
        Northern Ireland Standard Delivery 18th December 23rd December
        Next Day 24/7 Locker Collection 21st December 23rd December
        Hermes Standard Parcel Collection 17th December 19th December
        Hermes Next Day Parcel Collection 21st December 28th December
        DPD Precise Delivery 22nd December 27th December

        You must place your order in accordance with Nasty Gal’s Next Day, Standard, MyHermes or InPost delivery timescales.


      • Delivery Options

        Get your goods fast, with super easy delivery!

        Delivery Rates & Services

        Delivery option Delivery times Delivery cost
        UK Standard Delivery (FREE with NGVIP - Shop Now >) Up to 5 business days £3.99 per order
        UK Next Day Delivery (FREE with NGVIP - Shop Now >) Order before 11pm Monday to Friday & Sundays or 9:30pm on Saturdays. £5.99 per order
        UK Next Day Evening Delivery Order by midnight for delivery between 6pm and 10pm the following evening. £8.99 per order
        UK Saturday Delivery Order before 8pm Friday to receive on Saturday £5.99 per order
        UK Sunday Delivery Order before 7pm Saturday to receive on Sunday. £5.99 per order
        Next Day 24/7 Locker Collection (FREE with NGVIP - Shop Now >) Collection next day if ordered before 6pm, Sunday to Friday only. Find out more £5.99 per order
        DPD Predict Delivery Select your preferred day and DPD will send you a 1hr delivery window £5.99 per order
        Hermes Standard Parcel Collection (FREE with NGVIP - Shop Now >) 3 – 5 working days. Find out more £3.99 per order
        Hermes Next Day Parcel Collection (FREE with NGVIP - Shop Now >) If ordered before 10pm Monday to Friday & Sundays or before 9.30pm Saturdays. Find out more £5.99 per order
        Northern Ireland Standard Delivery Up to 5 Business Days £3.99 per order
        Republic of Ireland Standard Up to 5 business days £4.99 per order
        Republic of Ireland Next Day Next Working Day delivery if ordered by 1pm Monday to Friday or for Dublin County order by midnight Monday to Friday. Find out more £5.99 per order
        Europe and International Delivery Europe Up to 8 business days. International 5-14 business days £12.99 per order
        Spain Express Next day delivery for orders placed before 3 pm Monday to Friday £11.99 per order
        Italy Express Next day delivery for orders placed before 3 pm Monday to Friday £11.99 per order
        Netherlands Express Next day delivery for orders placed before 3 pm Monday to Friday £8.99 per order
        Belgium Express Next day delivery for orders placed before 3 pm Monday to Friday £12.99 per order
        USA Standard Up to 8 business days £6.99 per order
        Danish Standard Up to 7 business days £6.99 per order
        Denmark Express Next day delivery for orders placed before 3 pm Monday to Friday £9.99 per order
        Norwegian Standard Up to 6 working days £6.99 per order
        Swedish Standard Up to 7 business days £6.99 per order
        Sweden Express Next day delivery for orders placed before 3 pm Monday to Friday £12.99 per order
        Gibraltar Standard Up to 7 business days £14.99 per order
        South Africa Standard 5 to 14 business days £14.99 per order
        Israel Standard 5 to 14 business days £14.99 per order
        Malaysia Standard 5 to 14 business days £14.99 per order
        Iceland Standard Up to 7 business days £14.99 per order

        NGVIP - UNLIMITED Next Day Delivery*

        Get UNLIMITED Next Day or Standard Delivery + FREE returns for a full year.
        Plus, you’ll be in the know with all of our exclusive offers.
        Just add to bag (like you would a product), and the discount will automatically be applied at checkout when selecting the UK next day or standard delivery option.

        Buy now>

        *For next day delivery, please check your eligibility below. If your postcode isn’t eligible, click standard delivery instead.




        UK Next Day Delivery Postcode Restrictions

        We are very sorry but we cannot offer Next Day delivery to the following postcodes:

        Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.




        UK Next Day Evening Delivery Postcode Restrictions

        We are very sorry but we cannot offer Next Day Evening delivery to the following postcodes:




        UK Saturday Delivery Postcode Restrictions

        We are very sorry but we cannot offer Saturday delivery to the following postcodes:




        UK Sunday Delivery Postcode Restrictions

        We are very sorry but we cannot offer Sunday delivery to the following postcodes:





        DPD Precise Delivery

        Order before midnight, select your preferred delivery day and DPD will text you to organise a 1hr delivery slot between 11am –5 pm on your chosen day.

        Order Date (if ordered before midnight) Earliest Expected Delivery Date (if ordered before midnight)
        Monday Wednesday
        Tuesday Thursday
        Wednesday Friday
        Thursday Saturday
        Friday Sunday
        Saturday Monday
        Sunday Tuesday

        Unfortunately, DPD Precise delivery is not currently available to Northern Ireland, the Channel Islands, Isle of Man or any of the following postcodes:




        INPOST UK NEXT DAY LOCKER COLLECTION

        Order to one of InPosts 1,200 lockers, and collect your order the very next day. The lockers are accessible 24/7 and available nationwide, simply select the location most convenient to you at checkout. Your order will be held in the locker for 72 hours.

        Collection next day if ordered before 6pm, Sunday to Friday. Orders placed before 6pm Saturday will be available from Monday.




        HERMES SHOP COLLECTION

        Hermes Shop is a new parcel collection service, with over 4,500 nationwide ParcelShops open from early until late, 7 days a week.

        You can collect your order from your nearest Hermes Shop within 3-5 days for with Standard Delivery or Next Day if ordered before 10pm Monday to Friday & Sundays or before 9.30pm Saturdays. When choosing Next Day option be aware that parcel arriving in Hermes Shop between 12pm and 5pm!

        Your order will be held at the store for 10 days, before being returned back to us at Nasty Gal. You will receive regular SMS messages keeping you up to date on your delivery.

        A form of identification along with your collection code will be needed to collect your parcel. Accepted forms of ID are: Birth Certificate, Citizen Card, Order Confirmation, Foreign ID Card, NI Card, Passport, Tenancy Agreement, UK Biometric Card, UK Driving License, Utility Bill.




        BFPO (The British Forces Post Office) Deliveries

        If you choose to have your goods delivered to a BFPO address please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the Next Day delivery option at checkout to ensure there are no delays to your delivery.

        For more information click here

        Large orders may be subject to customs clearance, which can cause a delay to you receiving your parcel.

      • NGVIP - Unlimited Next Day Delivery

        Get UNLIMITED Next Day, Standard Delivery or Collection + FREE returns for a full year.

        Plus, you’ll be in the know with all of our exclusive offers.

        Just add to bag (like you would a product), and the discount will automatically be applied at checkout when selecting either the UK next day, standard delivery or collection options.

        Buy now>


        *For next day delivery, please check your eligibility below. If your postcode isn’t eligible, click standard delivery instead.

      • Why is my order late?

        If your delivery date has passed, please let us know using the 'contact us' tab on this page. We’ll be updating you every step of the way.

      See All Orders FAQs

      • Not got an invoice? How do I get a refund?

        We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your dispatch email.


        You can still return your items FREE via Royal Mail tracked returns. Please follow the process below for returning your parcel to us.

        1. - Simply click here and follow the steps to print your own returns label. You can find your order number in the Order History section on the My Account page.

        2. - Post if off. Make sure you keep your proof of postage!

        3. - Your return arrives back at Nasty Gal. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

        4. - Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.


        5. Please note: Free returns are only available via the Royal Mail link above. Returns sent using any other method are at the customers own cost and liability.

      • Extended Christmas Returns

        Good news, babe—we’ve extended our returns policy for the holiday period of 2018. Orders (that are subject to our returns policy) placed from the 3rd December to the 24th of December 2018 can be returned to us up until the 15th of January 2019.

      • FREE Returns - How do I return my package?

        We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your dispatch email.


        Please follow the process below for returning your parcel to us.

        1. - You can return your items FREE via Royal Mail tracked returns. Simply click here and follow the steps to print your own returns label.

        2. - Post if off. Make sure you keep your proof of postage!

        3. - Your return arrives back at Nasty Gal. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

        4. - Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.


        5. Please note: Free returns are only available via the Royal Mail link above. Returns sent using any other method are at the customers own cost and liability.

      • International Returns (outside the UK)

        When returning a parcel from outside of the UK please follow the process below:

        1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
        2. Choose one of the addresses below to return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting. Remember to add your order number under the returns address - you'll find this in the Order History section on the My Account page.
        3. Keep your certificate of postage safe as you will need this as your proof of return. Please note that returns will be made at your own cost.



      • What’s your policy?

        We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your dispatch email.

        Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewelry is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

      See All Returns FAQs

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

      Still need help? Contact Us

      You can contact us a number of ways, you can do this by either using the form above, or on Twitter, Facebook and Instagram. For customer services we don’t have a telephone contact number.