Or search through these topics...

  • Top 5 questions
      • Delivery
      • Returns
      • Where's my order? Track it here!
        Track your order

        Enter your order number. Pssst...It's on your order confirmation or dispatch email

        Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

        If you don’t have your order number, log into your account here and then go to 'Order History'.

      • Why is my order late?

        Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here.

        If it's after 9pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is.

        If your delivery date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.

      • Why was my order cancelled?

        If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

      • Can I cancel or change my order?

        As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.

      • I received a faulty item, what do I do?

        We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

        Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

        The product name and code can be found on your order confirmation email.

        If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

      • FREE Returns - How do I return my package?

        UK & INTERNATIONAL RETURNS

          We're bummed things didn't work out for you, but here's the good news: UK & Irish returns are FREE using the returns portal. Just follow the steps below.

          For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

          You've got 14 days to send something back to us from the day you receive it.

        • 1

          Repack your items.

        • 2

          Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.

        • 3

          Select your preferred return option (Print returns label at home or in store options).

        • 4

          Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

        • 5

          Keep an eye on your return tracking. You'll get an email once we receive your returned item.

        START A RETURN

        Good to know...

        • We've gone paperless! You'll no longer receive a delivery note in your parcel. Select your preferred return method and get your trackable returns label, just follow the easy steps above.
        • We can't offer refunds on fashion face masks, pierced jewellery, swimwear or our intimate toys if the hygiene seal has been broken.
      • There wasn't an invoice in my parcel, can I return?

        You'll no longer receive an invoice in your parcel. Please use the returns portal to get your returns label.

        Ready to Return? Click here

      • I am outside of the returns policy, can I return?

        Over 14 days?

        We move fast and the turnaround of stock we sell means that we will not be able to resell your goods. So unfortunately we cannot accept returns that are over 14 days.

      • I don't have the original packaging, can I return?

        Don't worry, just package your items in something non see-through, sealable & waterproof.

        Ready to Return? Click here

      • Refunds - How long will my refund take?

        We get it, waiting for a refund can suck. But please hang in there while we work on it. A typical refund will take up to 21 days; that's 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.

        If you are using Royal Mail or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for the item to be received into the NastyGal warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, but this is dependent on your bank processing time.

        If you paid for your order with a gift voucher or store credit, this will be credited back to your NastyGal account.

        We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

        All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

        If you've waited more than 28 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' tab on this page.

  • Orders & Delivery
    • UK Delivery Options

      Free Next Day Delivery on orders over £45

      Delivery Rates & Services

      Delivery option Delivery times Delivery cost
      UK Standard Delivery Up to 5 working days £3.99 per order
      UK Next Day Delivery Order before 11pm £5.99 per order
      Inpost Next Day Locker Collection Collection next day if ordered before 11pm, Sunday to Friday. Orders placed on Saturday will be delivered Monday. £5.99 per order
      DPD Precise Delivery Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am-5pm £5.99 per order
      Hermes Standard Parcel Collection Up to 5 working days £3.99 per order
      Hermes Next Day Parcel Collection Collection next day if ordered before 11pm £5.99 per order
      Northern Ireland Standard Delivery Up to 5 working days £3.99 per order
      Northern Ireland Next Day Next Day if ordered by 1pm Monday to Thursday. £5.99 per order

      NGVIP - UNLIMITED Next Day Delivery*

      Get UNLIMITED Next Day or Standard Delivery + FREE returns for a full year.
      Plus, you’ll be in the know with all of our exclusive offers.
      Just add to bag (like you would a product), and the discount will automatically be applied at checkout when selecting the UK next day or standard delivery option.

      Buy now>

      *For next day delivery, please check your eligibility below. If your postcode isn’t eligible, click standard delivery instead.




      UK Next Day Delivery Postcode Restrictions

      We are very sorry but we cannot offer Next Day delivery to following postcodes:

      Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.





      DPD Precise Delivery

      Order before midnight, select your preferred delivery day and DPD will text you to organise a 1hr delivery slot between 11am –5 pm on your chosen day.

      Order Date (if ordered before midnight) Earliest Expected Delivery Date (if ordered before midnight)
      Monday Wednesday
      Tuesday Thursday
      Wednesday Friday
      Thursday Saturday
      Friday Sunday
      Saturday Monday
      Sunday Tuesday

      Unfortunately, DPD Precise delivery is not currently available to Northern Ireland, the Channel Islands, Isle of Man or any of the following postcodes:




      InPost Next Day Locker Collection

      Order to an InPost Locker and collect it the very next day! InPost Lockers are accessible 24/7, secure, completely contact-free and available nationwide. Click here to find your nearest InPost Locker.

      To choose InPost as your delivery option, simply select InPost from the Click & Collect tab within the checkout.

      InPost will send you your unique collection QR code by text message and email once your parcel has been delivered.

      Orders will arrive in lockers between 12pm and 7pm and be held for 72 hours.

      LATEST EXPECTED DELIVERY DATE
      Monday Tuesday between 12pm and 7pm
      Tuesday Wednesday 12pm and 7pm
      Wednesday Thursday 12pm and 7pm
      Thursday Friday 12pm and 7pm
      Friday Saturday 12pm and 7pm
      Saturday Monday 12pm and 7pm
      Sunday Tuesday 12pm and 7pm



      HERMES SHOP COLLECTION

      Hermes Shop is a new parcel collection service, with over 4,500 nationwide ParcelShops open from early until late, 7 days a week.

      You can collect your order from your nearest Hermes Shop within 3-5 days for with Standard Delivery or Next Day if ordered before 11pm Monday to Friday & Sundays or before 9.30pm Saturdays. When choosing Next Day option be aware that parcel arriving in Hermes Shop between 12pm and 5pm!

      Your order will be held at the store for 10 days, before being returned back to us at Nasty Gal. You will receive regular SMS messages keeping you up to date on your delivery.

      A form of identification along with your collection code will be needed to collect your parcel. Accepted forms of ID are: Birth Certificate, Citizen Card, Order Confirmation, Foreign ID Card, NI Card, Passport, Tenancy Agreement, UK Biometric Card, UK Driving License, Utility Bill.




      BFPO (The British Forces Post Office) Deliveries

      If you choose to have your goods delivered to a BFPO address please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the Next Day delivery option at checkout to ensure there are no delays to your delivery.

      For more information click here

      Large orders may be subject to customs clearance, which can cause a delay to you receiving your parcel.

    • International Delivery Options

      Delivery Rates & Services

      Delivery option Delivery times Delivery cost
      Republic of Ireland Standard Up to 5 business days £4.99 per order
      Republic of Ireland Express Delivery Up to 3 business days £5.99 per order
      Europe and International Delivery Europe Up to 8 business days. International 5-14 business days £12.99 per order
      Spain Express Next day delivery for orders placed before 3 pm Monday to Friday £11.99 per order
      Italy Express Next day delivery for orders placed before 3 pm Monday to Friday £17.99 per order
      Netherlands Express Next day delivery for orders placed before 3 pm Monday to Friday £8.99 per order
      Belgium Express Next day delivery for orders placed before 3 pm Monday to Friday £12.99 per order
      USA Standard Up to 8 business days £6.99 per order
      Danish Standard Up to 7 business days £6.99 per order
      Denmark Express Next day delivery for orders placed before 3 pm Monday to Friday £9.99 per order
      Norwegian Standard Up to 6 working days £6.99 per order
      Swedish Standard Up to 7 business days £6.99 per order
      Sweden Express Next day delivery for orders placed before 3 pm Monday to Friday £12.99 per order
      Gibraltar Standard Up to 7 business days £14.99 per order
      Israel Standard 5 to 14 business days £14.99 per order
      Malaysia Standard 5 to 14 business days £14.99 per order
      Iceland Standard Up to 7 business days £14.99 per order

    • Where’s my order? Track it here!
      Track your order

      Enter your order number. Pssst...It's on your order confirmation or dispatch email

      Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

      If you don’t have your order number, log into your account here and then go to 'Order History'.

    • Coronavirus (COVID-19) – Have any precautions been put in place?

      Nasty Gal is operating business as usual and we are working closely with couriers to ensure all deliveries arrive on time. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries. See further details here. You can also select contact-free lockers via Inpost Next Day 24/7 Locker Collection. Stay safe!

    • NGVIP - Unlimited Next Day Delivery

      Get UNLIMITED Next Day Delivery, Standard Delivery or Collection + FREE returns for a full year.

      Plus, you’ll be in the know with all of our exclusive offers.

      Just add to bag (like you would a product), and the discount will automatically be applied at checkout when selecting either the UK next day, standard delivery or collection options.

      Buy now>


      *For next day delivery, please check your eligibility below. If your postcode isn’t eligible, click standard delivery instead.

    • Contactless Delivery

      Due to the ongoing developments with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers.

      Most of our deliveries are now contact free, for more information please click here. Stay safe!

    • I won’t be home – can I choose a safe place?

      If your parcel is going to be delivered by Hermes then you can upload a picture of your preferred safe place and also leave the driver instructions via the “My Places” tool on the Hermes app.

      To use this simply download the Hermes app, set up an account and update your safe place in the “My Place” section of the app, you can also add your preferred neighbour for if you don’t have a safe place.

    • Why is my order late?

      Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here.

      If it's after 9pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is.

      If your delivery date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.

    • I’m missing items from my order!

      Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.

    • Why was my order cancelled?

      If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

    • Can I cancel or change my order?

      As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.

    • Can I exchange my order?

      We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back—Check out our refund section for more details.

    • Incorrect items

      I received an incorrect item, what do I do?

      To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.

      When you message, please include the following information:

      • Your name

      • Order number

      • Product name and code of the item ordered

      • Product name and code of the item received

      • Picture of the incorrect item and a description of the incorrect item received

      If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

      Please do not return the item to us without speaking to our Customer Care team.

    • Will my fave items ever come back?

      Some of our items do come back in stock, so keep checking back!

    • I didn’t return my item, but my tracking number says that my item(s) are being returned?

      The carrier was unable to deliver your package. Don’t worry—you have options! You can wait for your package to come back to us and we’ll give you a full refund. Or, let us know using the 'contact us” tab and we can have your item(s) resent.

      P.S. If the carrier was unable to deliver to your address, try using an alternative delivery address!

    • Faulty items

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

  • Returns & Refunds
    • FREE Returns - How do I return my package?

      UK & INTERNATIONAL RETURNS

        We're bummed things didn't work out for you, but here's the good news: UK & Irish returns are FREE using the returns portal. Just follow the steps below.

        For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

        You've got 14 days to send something back to us from the day you receive it.

      • 1

        Repack your items.

      • 2

        Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.

      • 3

        Select your preferred return option (Print returns label at home or in store options).

      • 4

        Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

      • 5

        Keep an eye on your return tracking. You'll get an email once we receive your returned item.

      START A RETURN

      Good to know...

      • We've gone paperless! You'll no longer receive a delivery note in your parcel. Select your preferred return method and get your trackable returns label, just follow the easy steps above.
      • We can't offer refunds on fashion face masks, pierced jewellery, swimwear or our intimate toys if the hygiene seal has been broken.
    • Refunds - How long will my refund take?

      We get it, waiting for a refund can suck. But please hang in there while we work on it. A typical refund will take up to 21 days; that's 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.

      If you are using Royal Mail or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for the item to be received into the NastyGal warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, but this is dependent on your bank processing time.

      If you paid for your order with a gift voucher or store credit, this will be credited back to your NastyGal account.

      We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

      If you've waited more than 28 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' tab on this page.

    • What’s your policy?

      We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your dispatch email.

      Here's the fine print:

      Items must be unworn and unwashed

      Pierced jewellery and fashion face masks cannot be returned for health and hygiene reasons and are non-refundable

      Once the seal is opened on our intimate toys they can no longer be returned or refunded

      Underwear and swimwear can only be returned if the hygiene seal has not been removed

      Beauty products and accessories cannot be returned for hygiene reasons

      Shoes must be tried on indoors

      Items must have all tags attached

      We offer FREE RETURNS for UK customers however you must obtain proof of postage just in case your order is lost on its way back to Nasty Gal

    • I am outside of the returns policy, can I return?

      Over 14 days?

      We move fast and the turnaround of stock we sell means that we will not be able to resell your goods. So unfortunately we cannot accept returns that are over 14 days.

    • There wasn't an invoice in my parcel, how can I return?

      You'll no longer receive an invoice in your parcel. Please use the returns portal to get your returns label.

      Ready to Return? Click here

    • Can I return more than one order in the same parcel?

      If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund.

      Ready to Return? Click here

    • I can't see the refund on my bank statement

      Refunds are sneaky things and can show up in a couple of places:

      1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times)

      2. If it’s not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

      Still can’t see it? Give us a shout on the Contact Us form.

    • I don’t have the original packaging, can I return?

      Don't worry, just package your items in something non see-through, sealable & waterproof.

      Ready to Return? Click here

    • Faulty items

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • Return Exemptions

      For hygiene reasons, once the seal has been opened on our intimate toys, fashion face masks, or pierced jewelry, these items can no longer be returned or refunded. We please ask you try on swimwear and lingerie over your own underwear and ensure to keep the seal intact.

    • Can I exchange my order?

      We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back.

    • Have you received my returned item(s)?

      It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your nastygal.com account.

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    • Your right to cancel the contract (EEA customers only)

      If you’re a customer in the EEA, you get 14 days to cancel your contract with us.

      This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

      There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

      Email us: customerservices@nastygal.com

      Write to us via post: Nasty Gal, PO Box 553, Burnley, BB1 9GD

      If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using the following steps here. You`ll then receive a full refund as per the policy set out here.

      Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

    • Do you return the delivery charge?

      We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract here . If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.

  • Payments & Promotions
    • Promotions and Discounts

      Can’t use your discount code? Here’s maybe why:

      • - The code expired (we have limited-time offers)
      • - You can only use one code at a time.
      • - Double check your delivery--some codes only work with specific delivery options.
      • - Check for typos.
      • - Make sure the offer can be used for what you’re purchasing.
    • How can I pay for my order?

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Apple Pay (iOS only), Clearpay (not available on app), Giftcards and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.
      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

    • Apple Pay Enquiries

      APPLE PAY

      You can now pay for your Nasty Gal orders with Apple Pay using a Visa, Mastercard, or American Express Card on all devices which support Apple Pay*.

      How to Pay:

      Make sure you have Apple Pay set up on your device; then all you need to do is add the items to your basket, choose your preferred delivery option, and when you reach the checkout stage, select the Apple Pay option as your payment method. *Please note that Apple Pay does not work on the Nasty Gal app.

      Once you’re happy with your order tap the Touch ID** or glance at your iPhone for Face ID to pay.

      Once the order has successfully been processed you will then be sent an order confirmation email.

      Please note, you won't be able to select Apple Pay if you've applied a gift voucher.

      *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system.

      **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely.

    • Klarna Enquiries

      Shop Now. Wear Now. Pay It In 3

      No need to wait until payday babe... Shop now and pay later with 3 easy payments that let you spread the cost of your purchase with no added charges or hassle.

      Pay nothing extra. Three equal payments are automatically collected every 30 days from your debit or credit card. You get all the “closure” of a full upfront payment, but with the cash-flow benefits of spreading the cost. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). Pretty great, huh!

      All you need is:

      An UK credit or debit card

      To be over 18 years of age

      A UK residents address

      Customer Service

      For customer service queries you can contact the Klarna customer service team here.



      See https://www.klarna.com/uk/terms-and-conditions/ for further information about Klarna.


    • Clearpay Enquiries

      Shop Now. Wear Now. Pay It In 4*

      Pay for your purchases over four automatic instalments, due every two weeks. This allows you to pay it when suits you best.

      Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.

      Simply select Clearpay as your payment method at checkout.

      All you need is:
      A UK credit or debit card
      To be over 18 years of age
      A UK residents address

      Customer Service

      Clearpay Customer inquiries will be addressed by the Customer Support team here: help.clearpay.com



      See T&C's for further details
    • Laybuy Enquiries

      Get it now. Pay it in 6. Interest free. Easy.

      Pay for your purchases over 6 automatic weekly payments on the day of your choice, interest free.

      Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.

      Simply select Laybuy as your payment method at checkout.

      All you need is:
      A UK credit or debit card
      To be over 18 years of age
      A UK residents address

      Customer Service


      See T&C's for further details
    • How do I use my gift voucher?

      Enter your code into the “Redeem Gift Voucher” box at the checkout page. The remaining balance will stay on your gift card.

    • My gift voucher isn’t working

      Make sure you’ve entered it in the “Redeem Gift Voucher” box at the checkout.

    • Payment Error

      If you receive an error message, make sure you’ve entered the correct details--and make sure to contact your bank first! If you’re still having issues, please contact us and include the following:

      • - What operating system you use (ex. Windows, Mac)
      • - What internet browser you used
      • - What payment method you used
      • - A description of the problem and what time the problem occurred.
      • - If you receive an error message, please include it in your message.
    • Payment Declined

      If your credit or debit card was declined, call your bank for more info. If you used PayPal, please contact PayPal directly.

  • Product
    • Item out of stock?

      Some of our items do come back in stock, so keep checking back!

    • I received an incorrect item—what do I do?

      To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.

      When you message, please include the following information:

      • Your name

      • Order number

      • Product name and code of the item ordered

      • Product name and code of the item received

      • Picture of the incorrect item and a description of the incorrect item received

      If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

      Please do not return the item to us without speaking to our Customer Care team.

    • Why can’t I find an item that was advertised?

      Our products are popular and sell out fast! Check out our latest products here.

    • I received a faulty item—what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

  • Sizing
  • Contact us


      Please include your order number when contacting us!

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      (Sorry, we don't have a phone number)