Or search through these topics...

  • Top 5 questions
      • Where's my order? Track it here!
        Track your order

        Enter your order number. Pssst...It's on your order confirmation or dispatch email

        If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

        If you don’t have your order number, log into your account here

      • FREE Returns - How do I return my package?


        Please follow the process below for returning your parcel to us.

        1. - You can return your items FREE via Royal Mail tracked returns. Simply click here and follow the steps to print your own returns label.

        2. - Post if off. Make sure you keep your proof of postage!

        3. - Your return arrives back at Nasty Gal. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

        4. - Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.


        5. Please note: Free returns are only available via the Royal Mail link above. Returns sent using any other method are at the customers own cost and liability.

      • When will I receive my refund?

        A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

        If you are using Royal Mail the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the Nasty Gal warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time. All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

        The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.

        If you've waited more than 14 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' tab on this page.

      • Delivery options

        Get your goods fast, with super easy delivery!

        Delivery Rates & Services

        Delivery option Delivery times Delivery cost
        UK Standard Delivery (FREE with NGVIP - Shop Now >) Up to 5 business days £2.99 per order
        UK Next Day Delivery (FREE with NGVIP - Shop Now >) Order before 11pm Monday to Friday & Sundays or 9:30pm on Saturdays. £3.99 per order
        UK Next Day Evening Delivery Order by midnight for delivery between 6pm and 10pm the following evening. £7.99 per order
        UK Saturday Delivery Order before 8pm Friday to receive on Saturday £4.99 per order
        UK Sunday Delivery Order before 7pm Saturday to receive on Sunday. £4.99 per order
        Precise Delivery Select your preferred day and DPD will text you to organise a 1 hour delivery slot between 11am – 5pm £5.99 per order
        Northern Ireland Standard Delivery Up to 5 Business Days £3.99 per order
        Republic of Ireland Super Saver Up to 6 working days £3.99 per order
        Republic of Ireland Standard Up to 4 Working Days £4.99 per order
        Republic of Ireland Next Day Next Working Day delivery if ordered by 1pm Monday to Friday or for Dublin County order by midnight Monday to Friday. Find out more £5.99 per order
        Europe and International Delivery Europe Up to 7 working days. International 5-14 working days. £6.99 per order
        Spain Express Next day delivery for orders placed before 3 pm Monday to Friday £11.99 per order
        Italy Express Next day delivery for orders placed before 3 pm Monday to Friday £11.99 per order
        Netherlands Express Next day delivery for orders placed before 3 pm Monday to Friday £8.99 per order
        Belgium Express Next day delivery for orders placed before 3 pm Monday to Friday £8.99 per order
        USA Standard Up to 6 working days £6.99 per order
        Danish Standard Up to 6 working days £6.99 per order
        Denmark Express Next day delivery for orders placed before 3 pm Monday to Friday £9.99 per order
        Norwegian Standard Up to 6 working days £6.99 per order
        Swedish Standard Up to 6 working days £6.99 per order
        Sweden Express Next day delivery for orders placed before 3 pm Monday to Friday £12.99 per order
        Gibraltar Standard Up to 7 business days £9.99 per order
        South Africa Standard 5 to 14 business days £9.99 per order
        Israel Standard 5 to 14 business days £9.99 per order
        Malaysia Standard 5 to 14 business days £9.99 per order
        Iceland Standard Up to 7 business days £9.99 per order

        NGVIP - UNLIMITED Next Day Delivery*

        Get UNLIMITED Next Day or Standard Delivery + FREE returns for a full year for just £7.99.
        Plus, you’ll be in the know with all of our exclusive offers.
        Just add to bag (like you would a product), and the discount will automatically be applied at checkout when selecting the UK next day or standard delivery option.

        Buy now>

        *For next day delivery, please check your eligibility below. If your postcode isn’t eligible, click standard delivery instead.




        UK Next Day Delivery Postcode Restrictions

        We are very sorry but we cannot offer Next Day delivery to the following postcodes:

        Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.




        UK Next Day Evening Delivery Postcode Restrictions

        We are very sorry but we cannot offer Next Day Evening delivery to the following postcodes:




        UK Saturday Delivery Postcode Restrictions

        We are very sorry but we cannot offer Saturday delivery to the following postcodes:




        UK Sunday Delivery Postcode Restrictions

        We are very sorry but we cannot offer Sunday delivery to the following postcodes:





        DPD Precise Delivery

        Order before midnight, select your preferred delivery day and DPD will text you to organise a 1hr delivery slot between 11am –5 pm on your chosen day.

        Order Date (if ordered before midnight) Earliest Expected Delivery Date (if ordered before midnight)
        Monday Wednesday
        Tuesday Thursday
        Wednesday Friday
        Thursday Saturday
        Friday Sunday
        Saturday Monday
        Sunday Tuesday

        Unfortunately, DPD Precise delivery is not currently available to Northern Ireland, the Channel Islands, Isle of Man or any of the following postcodes:




        BFPO (The British Forces Post Office) Deliveries

        If you choose to have your goods delivered to a BFPO address please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the Next Day delivery option at checkout to ensure there are no delays to your delivery.

        For more information click here

        Large orders may be subject to customs clearance, which can cause a delay to you receiving your parcel.

      • I received a faulty item, what do I do?

        We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

        Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

        The product name and code can be found on your order confirmation email.

        If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

  • Orders & Delivery
    • Where’s my order? Track it here!
      Track your order

      Enter your order number. Pssst...It's on your order confirmation or dispatch email

      If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

      If you don’t have your order number, log into your account here

    • Delivery Options

      Get your goods fast, with super easy delivery!

      Delivery Rates & Services

      Delivery option Delivery times Delivery cost
      UK Standard Delivery (FREE with NGVIP - Shop Now >) Up to 5 business days £2.99 per order
      UK Next Day Delivery (FREE with NGVIP - Shop Now >) Order before 11pm Monday to Friday & Sundays or 9:30pm on Saturdays. £3.99 per order
      UK Next Day Evening Delivery Order by midnight for delivery between 6pm and 10pm the following evening. £7.99 per order
      UK Saturday Delivery Order before 8pm Friday to receive on Saturday £4.99 per order
      UK Sunday Delivery Order before 7pm Saturday to receive on Sunday. £4.99 per order
      Precise Delivery Select your preferred day and DPD will text you to organise a 1 hour delivery slot between 11am – 5pm £5.99 per order
      Northern Ireland Standard Delivery Up to 5 Business Days £3.99 per order
      Republic of Ireland Super Saver Up to 6 working days £3.99 per order
      Republic of Ireland Standard Up to 4 Working Days £4.99 per order
      Republic of Ireland Next Day Next Working Day delivery if ordered by 1pm Monday to Friday or for Dublin County order by midnight Monday to Friday. Find out more £5.99 per order
      Europe and International Delivery Europe Up to 7 working days. International 5-14 working days. £6.99 per order
      Spain Express Next day delivery for orders placed before 3 pm Monday to Friday £11.99 per order
      Italy Express Next day delivery for orders placed before 3 pm Monday to Friday £11.99 per order
      Netherlands Express Next day delivery for orders placed before 3 pm Monday to Friday £8.99 per order
      Belgium Express Next day delivery for orders placed before 3 pm Monday to Friday £8.99 per order
      USA Standard Up to 6 working days £6.99 per order
      Danish Standard Up to 6 working days £6.99 per order
      Denmark Express Next day delivery for orders placed before 3 pm Monday to Friday £9.99 per order
      Norwegian Standard Up to 6 working days £6.99 per order
      Swedish Standard Up to 6 working days £6.99 per order
      Sweden Express Next day delivery for orders placed before 3 pm Monday to Friday £12.99 per order
      Gibraltar Standard Up to 7 business days £9.99 per order
      South Africa Standard 5 to 14 business days £9.99 per order
      Israel Standard 5 to 14 business days £9.99 per order
      Malaysia Standard 5 to 14 business days £9.99 per order
      Iceland Standard Up to 7 business days £9.99 per order

      NGVIP - UNLIMITED Next Day Delivery*

      Get UNLIMITED Next Day or Standard Delivery + FREE returns for a full year for just £7.99.
      Plus, you’ll be in the know with all of our exclusive offers.
      Just add to bag (like you would a product), and the discount will automatically be applied at checkout when selecting the UK next day or standard delivery option.

      Buy now>

      *For next day delivery, please check your eligibility below. If your postcode isn’t eligible, click standard delivery instead.




      UK Next Day Delivery Postcode Restrictions

      We are very sorry but we cannot offer Next Day delivery to the following postcodes:

      Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.




      UK Next Day Evening Delivery Postcode Restrictions

      We are very sorry but we cannot offer Next Day Evening delivery to the following postcodes:




      UK Saturday Delivery Postcode Restrictions

      We are very sorry but we cannot offer Saturday delivery to the following postcodes:




      UK Sunday Delivery Postcode Restrictions

      We are very sorry but we cannot offer Sunday delivery to the following postcodes:





      DPD Precise Delivery

      Order before midnight, select your preferred delivery day and DPD will text you to organise a 1hr delivery slot between 11am –5 pm on your chosen day.

      Order Date (if ordered before midnight) Earliest Expected Delivery Date (if ordered before midnight)
      Monday Wednesday
      Tuesday Thursday
      Wednesday Friday
      Thursday Saturday
      Friday Sunday
      Saturday Monday
      Sunday Tuesday

      Unfortunately, DPD Precise delivery is not currently available to Northern Ireland, the Channel Islands, Isle of Man or any of the following postcodes:




      BFPO (The British Forces Post Office) Deliveries

      If you choose to have your goods delivered to a BFPO address please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the Next Day delivery option at checkout to ensure there are no delays to your delivery.

      For more information click here

      Large orders may be subject to customs clearance, which can cause a delay to you receiving your parcel.

    • Why is my order late?

      If your delivery date has passed, please let us know using the 'contact us' tab on this page. We’ll be updating you every step of the way.

    • I’m missing items from my order!

      Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.

    • Why was my order cancelled?

      Some of the items you purchased are out of stock. But don’t worry—we’re on it. We’ve cancelled your order so that you can get your money back ASAP (your refund can take up to 7 days.) Check out our refund section for more details.

    • Can I cancel my order?

      We can’t make changes or cancel your order since it’s already being processed, but you can return your order as soon as you receive it.

    • Can I exchange my order?

      We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back—Check out our refund section for more details.

    • Will my fave items ever come back?

      Some of our items do come back in stock, so keep checking back!

    • Faulty items

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • I didn’t return my item, but my tracking number says that my item(s) are being returned?

      The carrier was unable to deliver your package. Don’t worry—you have options! You can wait for your package to come back to us and we’ll give you a full refund. Or, let us know using the 'contact us” tab and we can have your item(s) resent.

      P.S. If the carrier was unable to deliver to your address, try using an alternative delivery address!

  • Returns & Refunds
    • FREE Returns - How do I return my package?


      Please follow the process below for returning your parcel to us.

      1. - You can return your items FREE via Royal Mail tracked returns. Simply click here and follow the steps to print your own returns label.

      2. - Post if off. Make sure you keep your proof of postage!

      3. - Your return arrives back at Nasty Gal. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

      4. - Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.


      5. Please note: Free returns are only available via the Royal Mail link above. Returns sent using any other method are at the customers own cost and liability.

    • What’s your policy?

      We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your order.

      Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewelry is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

    • Return Exemptions

      We can’t offer refunds on cosmetics, jewelry, and swimwear and lingerie if the hygiene seal is not in place/is broken.

    • Refunds - How long will my refund take?

      A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

      If you are using Royal Mail the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the Nasty Gal warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time. All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

      The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.

      If you've waited more than 14 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' tab on this page.

    • Can I exchange my order?

      We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back.

    • Faulty items

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • Have you received my returned item(s)?

      It can take up to 21 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    • Your right to cancel the contract (EEA customers only)

      If you’re a customer in the EEA, you get 14 days to cancel your contract with us.

      This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

      There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

      Email us: customerservices@nastygal.com

      Write to us via post: Nasty Gal, PO Box 553, Burnley, BB1 9GD

      If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using the following steps here. You`ll then receive a full refund as per the policy set out here.

      Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

    • Do you return the delivery charge?

      We don’t currently refund delivery charges. However if your order has been cancelled under the EEA Consumer Contracts Regulations your delivery will be refunded to you.

  • Payments & Promotions
    • Promotions and Discounts

      Can’t use your discount code? Here’s maybe why:

      • - The code expired (we have limited-time offers)
      • - You can only use one code at a time.
      • - Double check your delivery--some codes only work with specific delivery options.
      • - Check for typos.
      • - Make sure the offer can be used for what you’re purchasing.
    • How do I use my gift voucher?

      Enter your code into the “Redeem Gift Voucher” box at the checkout page. The remaining balance will stay on your gift card.

    • My gift voucher isn’t working.

      Make sure you’ve entered it in the “Redeem Gift Voucher” box at the checkout.

    • How can I pay for my order?

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Giftcards and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.
      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

    • Payment Error

      If you receive an error message, make sure you’ve entered the correct details--and make sure to contact your bank first! If you’re still having issues, please contact us and include the following:

      • - What operating system you use (ex. Windows, Mac)
      • - What internet browser you used
      • - What payment method you used
      • - A description of the problem and what time the problem occurred.
      • - If you receive an error message, please include it in your message.
    • Payment Declined

      If your credit or debit card was declined, call your bank for more info. If you used PayPal, please contact PayPal directly.

  • Product
    • Item out of stock?

      Some of our items do come back in stock, so keep checking back!

    • Why can’t I find an item that was advertised?

      Our products are popular and sell out fast! Check out our latest products here.

    • I received a faulty item—what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

  • Sizing
  • Contact us

      Customer Care
      required

      What do you need help with?

      No order number? See our popular FAQs
      Track your order

      Enter your order number. Pssst...It's on your order confirmation or dispatch email

      If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

      If you don’t have your order number, log into your account here

      • Where’s my order? Track it here!
        Track your order

        Enter your order number. Pssst...It's on your order confirmation or dispatch email

        If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

        If you don’t have your order number, log into your account here

      • Delivery Options

        Get your goods fast, with super easy delivery!

        Delivery Rates & Services

        Delivery option Delivery times Delivery cost
        UK Standard Delivery (FREE with NGVIP - Shop Now >) Up to 5 business days £2.99 per order
        UK Next Day Delivery (FREE with NGVIP - Shop Now >) Order before 11pm Monday to Friday & Sundays or 9:30pm on Saturdays. £3.99 per order
        UK Next Day Evening Delivery Order by midnight for delivery between 6pm and 10pm the following evening. £7.99 per order
        UK Saturday Delivery Order before 8pm Friday to receive on Saturday £4.99 per order
        UK Sunday Delivery Order before 7pm Saturday to receive on Sunday. £4.99 per order
        Precise Delivery Select your preferred day and DPD will text you to organise a 1 hour delivery slot between 11am – 5pm £5.99 per order
        Northern Ireland Standard Delivery Up to 5 Business Days £3.99 per order
        Republic of Ireland Super Saver Up to 6 working days £3.99 per order
        Republic of Ireland Standard Up to 4 Working Days £4.99 per order
        Republic of Ireland Next Day Next Working Day delivery if ordered by 1pm Monday to Friday or for Dublin County order by midnight Monday to Friday. Find out more £5.99 per order
        Europe and International Delivery Europe Up to 7 working days. International 5-14 working days. £6.99 per order
        Spain Express Next day delivery for orders placed before 3 pm Monday to Friday £11.99 per order
        Italy Express Next day delivery for orders placed before 3 pm Monday to Friday £11.99 per order
        Netherlands Express Next day delivery for orders placed before 3 pm Monday to Friday £8.99 per order
        Belgium Express Next day delivery for orders placed before 3 pm Monday to Friday £8.99 per order
        USA Standard Up to 6 working days £6.99 per order
        Danish Standard Up to 6 working days £6.99 per order
        Denmark Express Next day delivery for orders placed before 3 pm Monday to Friday £9.99 per order
        Norwegian Standard Up to 6 working days £6.99 per order
        Swedish Standard Up to 6 working days £6.99 per order
        Sweden Express Next day delivery for orders placed before 3 pm Monday to Friday £12.99 per order
        Gibraltar Standard Up to 7 business days £9.99 per order
        South Africa Standard 5 to 14 business days £9.99 per order
        Israel Standard 5 to 14 business days £9.99 per order
        Malaysia Standard 5 to 14 business days £9.99 per order
        Iceland Standard Up to 7 business days £9.99 per order

        NGVIP - UNLIMITED Next Day Delivery*

        Get UNLIMITED Next Day or Standard Delivery + FREE returns for a full year for just £7.99.
        Plus, you’ll be in the know with all of our exclusive offers.
        Just add to bag (like you would a product), and the discount will automatically be applied at checkout when selecting the UK next day or standard delivery option.

        Buy now>

        *For next day delivery, please check your eligibility below. If your postcode isn’t eligible, click standard delivery instead.




        UK Next Day Delivery Postcode Restrictions

        We are very sorry but we cannot offer Next Day delivery to the following postcodes:

        Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.




        UK Next Day Evening Delivery Postcode Restrictions

        We are very sorry but we cannot offer Next Day Evening delivery to the following postcodes:




        UK Saturday Delivery Postcode Restrictions

        We are very sorry but we cannot offer Saturday delivery to the following postcodes:




        UK Sunday Delivery Postcode Restrictions

        We are very sorry but we cannot offer Sunday delivery to the following postcodes:





        DPD Precise Delivery

        Order before midnight, select your preferred delivery day and DPD will text you to organise a 1hr delivery slot between 11am –5 pm on your chosen day.

        Order Date (if ordered before midnight) Earliest Expected Delivery Date (if ordered before midnight)
        Monday Wednesday
        Tuesday Thursday
        Wednesday Friday
        Thursday Saturday
        Friday Sunday
        Saturday Monday
        Sunday Tuesday

        Unfortunately, DPD Precise delivery is not currently available to Northern Ireland, the Channel Islands, Isle of Man or any of the following postcodes:




        BFPO (The British Forces Post Office) Deliveries

        If you choose to have your goods delivered to a BFPO address please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the Next Day delivery option at checkout to ensure there are no delays to your delivery.

        For more information click here

        Large orders may be subject to customs clearance, which can cause a delay to you receiving your parcel.

      • Why is my order late?

        If your delivery date has passed, please let us know using the 'contact us' tab on this page. We’ll be updating you every step of the way.

      • I’m missing items from my order!

        Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.

      • Why was my order cancelled?

        Some of the items you purchased are out of stock. But don’t worry—we’re on it. We’ve cancelled your order so that you can get your money back ASAP (your refund can take up to 7 days.) Check out our refund section for more details.

      See All Orders FAQs

      • FREE Returns - How do I return my package?


        Please follow the process below for returning your parcel to us.

        1. - You can return your items FREE via Royal Mail tracked returns. Simply click here and follow the steps to print your own returns label.

        2. - Post if off. Make sure you keep your proof of postage!

        3. - Your return arrives back at Nasty Gal. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

        4. - Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.


        5. Please note: Free returns are only available via the Royal Mail link above. Returns sent using any other method are at the customers own cost and liability.

      • What’s your policy?

        We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your order.

        Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewelry is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

      • Return Exemptions

        We can’t offer refunds on cosmetics, jewelry, and swimwear and lingerie if the hygiene seal is not in place/is broken.

      • Refunds - How long will my refund take?

        A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

        If you are using Royal Mail the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the Nasty Gal warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time. All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

        The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.

        If you've waited more than 14 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' tab on this page.

      • Can I exchange my order?

        We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back.

      See All Returns FAQs

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

      Still need help? Contact Us

      You can contact us a number of ways, you can do this by either using the form above, or on Twitter, Facebook and Instagram. For customer services we don’t have a telephone contact number.