Skip to Content (Press Enter) Skip to Footer (Press Enter)
Update: As of 22/07/2022, we will charge £2.00 for returns. Returns are FREE for NGVIP customers. Additionally, unless using the returns portal, customers are responsible for returns (including loss/damage) until we receive them. Our Customer Service department will have a reduced workforce for the full day of Mon 19th Sept as a sign of respect and to support our colleagues in being able to observe the day in their own way. Our response times may be a little longer than normal, we will respond as soon as possible.

Customer Service

My Account

For your security, we can’t change your email address. If you want to change your email address, you will just create a new account.

Log in your account here, select "addresses" and you can either add a new one or edit an existing one.

You can choose what you want to hear from us! To change your preferences, log into your account here and click on “contact preferences”.

If you know your password, log into your account here using your current password. In the account information section, you have the option to change your password. If you forgot your password, select the “forgot password” option and follow the steps to reset.

Log into your account here, select payment details and either add, delete or edit your payment options.