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Update: As of 22/07/2022, we will charge £2.00 for returns. Returns are FREE for NGVIP customers. Additionally, unless using the returns portal, customers are responsible for returns (including loss/damage) until we receive them.

Customer Service

Orders & Delivery

For a full list of delivery options and to check postcode code restrictions for next day delivery please click here.


Standard Delivery Delivery is Monday to Sunday (excluding bank holidays).


Next Day Delivery Postcode restrictions apply. If you order before the cut off time Monday - Sunday you will receive your parcel next day, if you order after the cut off time stated at checkout your order will be with you in 2 days.


DPD Delivery Unfortunately, DPD Precise delivery is not currently available to Northern Ireland, the Channel Islands, Isle of Man. Please check our postcode exclusions before ordering.


Inpost Next Day Locker Collection Order to one of InPosts 1,200 lockers, and collect your order the very next day! The lockers are accessible 24/7, completely contact-free and available nationwide, simply select the location most convenient to you at checkout. Orders will arrive in lockers between 12pm and 7pm and be held for 72 hours.


Evri Standard and Next Day Parcel Collection Evri Shop is a new parcel collection service, with over 4,500 nationwide ParcelShops open from early until late, 7 days a week. You can collect your order from your nearest Evri Shop. Just bring your collection code and ID with you when collecting your order. Your order will be held at the store for 10 days, before being returned back to us at Nasty Gal. You will receive regular SMS messages keeping you up to date on your delivery. A form of identification along with your collection code will be needed to collect your parcel. Accepted forms of ID are: Birth Certificate, Citizen Card, Order Confirmation, Foreign ID Card, NI Card, Passport, Tenancy Agreement, UK Biometric Card, UK Driving License, Utility Bill.


Delivery Rates & Services

Delivery option Delivery times Delivery cost
UK Standard Delivery Up to 5 working days £3.99 per order
UK Next Day Delivery Order before
11pm
, Sunday to Friday or
9pm
Saturdays.
£4.99 per order
DPD Precise Delivery Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am-5pm £5.99 per order
Northern Ireland Standard Delivery Up to 5 working days £3.99 per order
Northern Ireland Express Delivery Up to 2 working days £4.99 per order
Evri Standard Parcel Collection Up to 5 working days £3.99 per order
Evri Next Day Parcel Collection Arriving in shops between 12pm and 5pm if ordered before
11pm
, Sunday to Friday or
9pm
Saturdays.
£4.99 per order

Please note for next day delivery postcode restrictions apply and the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.


BFPO (THE BRITISH FORCES POST OFFICE) DELIVERIES: If you choose to have your goods delivered to a BFPO address please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the Next Day delivery option at checkout to ensure there are no delays to your delivery. For more information click here.


Large orders may be subject to customs clearance, which can cause a delay to you receiving your parcel.

Click here to track your order.


Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.


If you don’t have your order number, log into your account here and then go to 'Order History'.


Northern Ireland: Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.

Nasty Gal is operating business as usual and we are working closely with couriers to ensure all deliveries arrive on time. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries. See further details here. You can also select contact-free lockers via Inpost Next Day 24/7 Locker Collection. Stay safe!

Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here.


If it's after 9pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is.


If your delivery date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.

Sorry an item's missing: please double check it's on your order confirmation, check your emails including spam/junk to see if you've been sent an email about it going out of stock or your order could be arriving in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab within 14 days of your order being delivered and we will sort it for you.

If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.

I received an incorrect item, what do I do?


To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.


When you message, please include the following information:

Your name

Order Number

Product name and code of the item ordered

Product name and code of the item received

Picture of the incorrect item and a description of the incorrect item received

If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.


Please do not return the item to us without speaking to our Customer Care team.

The carrier was unable to deliver your package. Don’t worry—you have options! You can wait for your package to come back to us and we’ll give you a full refund. Or, let us know using the 'contact us” tab and we can have your item(s) resent. P.S. If the carrier was unable to deliver to your address, try using an alternative delivery address!

Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;


Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.


If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.