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Update: As of 22/07/2022, we will charge £2.00 for returns. Returns are FREE for NGVIP customers. Additionally, unless using the returns portal, customers are responsible for returns (including loss/damage) until we receive them. Our Customer Service department will have a reduced workforce for the full day of Mon 19th Sept as a sign of respect and to support our colleagues in being able to observe the day in their own way. Our response times may be a little longer than normal, we will respond as soon as possible.

Customer Service

Product

Some of our items do come back in stock, so keep checking back!

To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.


When you message, please include the following information:

Your name

Order number

Product name and code of the item ordered

Product name and code of the item received

Picture of the incorrect item and a description of the incorrect item received


If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.


Please do not return the item to us without speaking to our Customer Care team.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;


Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.


The product name and code can be found on your order confirmation email.


If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.