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  • Top 5 questions
      • Delivery
      • Returns
      • Where's my order? Track it here!
        Track your order

        Enter your order number. Pssst...It's on your order confirmation or dispatch email

        Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

        If you don’t have your order number, log into your account here and then go to 'Order History'.

      • Why is my order late?

        Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here.

        If it's after 9pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is.

        If your delivery date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.

      • Why was my order cancelled?

        If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

      • Can I cancel or change my order?

        As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.

      • I received a faulty item, what do I do?

        We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

        Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

        The product name and code can be found on your order confirmation email.

        If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

      • Returns - How do I return my package?

        We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your dispatch email.

        Nasty Gal Republic of Ireland returns are FREE and easy and are made via your local Parcel Connect store.

        Please follow the process below for returning your parcel to us.

        1. Click here to generate and print off your returns label and to find your nearest store.
        2. Re-pack the item in its original packaging with labels and tags still attached.
        3. Securely attach the Parcel Connect label to your parcel covering the original delivery label.
        4. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.

        Click here to start your return

        Alternatively, you can simply return your items to the following address within 14 days of the date on your dispatch note. Please note free returns are only available via the Parcel Connect Store link above. Returns sent using any other method are at the customers own cost and liability.

        Nasty Gal Returns
        c/o Fastway Ireland Hub,
        Unit 20 Botley Lane,
        Portarlington,
        Co. Offaly

      • There wasn't an invoice in my parcel, can I return?

        You'll no longer receive an invoice in your parcel. Please use the returns portal to get your trackable returns label.

        Ready to Return? Click here

      • I am outside of the returns policy, can I return?

        Over 14 days?

        We move fast and the turnaround of stock we sell means that we will not be able to resell your goods. So unfortunately we cannot accept returns that are over 14 days.

        Ready to Return? Click here

      • I don't have the original packaging, can I return?

        Don't worry, just package your items in something non see-through, sealable & waterproof.

        Ready to Return? Click here

      • Refunds - How long will my refund take?

        A typical refund will take up to 21 days, that’s 14 days you returning and us processing and up to 7 days for it to make its way through the banking system.

        The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.

        If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page.

  • Orders & Delivery
    • Where’s my order? Track it here!
      Track your order

      Enter your order number. Pssst...It's on your order confirmation or dispatch email

      Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

      If you don’t have your order number, log into your account here and then go to 'Order History'.

    • Delivery Options

      Get your goods fast, with super easy delivery!

      Delivery Rates & Delivery

      Delivery option Delivery times Delivery cost
      Europe and International Delivery Europe up to 7 business days and International 5-14 business days €7.99 per order
      Republic of Ireland Standard Delivery Up to 3 business days €4.99 per order
      Republic of Ireland Next Day Delivery Next Working Day delivery if ordered by 1pm Monday to Friday or for Dublin County order by midnight Monday to Thursday, 8pm Friday €7.99 per order
      Parcel Connect Standard Collection Up to 5 Working Days. (Collect parcel from your local store, most stores open 7 days 7am to 11pm) €4.99 per order
      Parcel Connect Next Day Collection Next Working Day delivery if ordered by 1pm Monday to Friday or for Dublin County order by midnight Monday to Thursday, 8pm Friday. Collect your parcel from your local store, most stores open 7 days 7am to 11pm Find out more. €7.99 per order
      France Standard Up to 4 business days €4.99 per order
      France Express Next working day if ordered before 3pm Monday to Friday. €13.99 per order
      UK Standard Delivery 3 - 5 business days €5.99 per order
      UK Next Day Delivery If ordered before 11pm Monday to Friday & Sundays or before 9:30pm on Saturdays €6.99 per order
      Italy Express Next day delivery for orders placed before 3pm Monday to Friday €12.99 per order
      Spain Express Next day delivery for orders placed before 3pm Monday to Friday €12.99 per order
      Belgium Express Next day delivery for orders placed before 3pm Monday to Friday €9.99 per order
      Netherlands Express Next day delivery for orders placed before 3pm Monday to Friday €9.99 per order
      Gibraltar Standard Up to 7 business days €10.99 per order
      Swedish Standard Up to 5 business days €8.99 per order
      Danish Standard Up to 6 business days €8.99 per order
      Denmark Express Next day delivery for orders placed before 3pm Monday to Friday €10.99 per order
      Norwegian Standard Up to 6 working days €8.99 per order
      Iceland Standard Up to 7 business days €10.99 per order
      Russian Federation Standard Up to 10 business days €12.99 per order
      Israel Standard 5 to 14 business days €10.99 per order
      Malaysia Standard 5 to 14 business days €10.99 per order

      * Please note: Working days excludes weekends and bank holidays.
      The delivery times shown are from the order date.

      A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

      If you have any further questions related to your delivery, please contact our Customer Care team.




      Standard and Next Day Delivery Parcel Connect

      Parcel Connect is a new parcel collection service with over 1,000 stores across the Republic of Ireland to make it super easy to collect your orders.

      Using the service is simple—just select the Parcel Connect delivery option at checkout and choose the most convenient store for delivery. Once your order has been delivered to your chosen store, you'll receive an SMS with a PIN code which you use to collect your order.

      If you don't collect your order in 3 days they’ll give you a little nudge by sending over a second notification. But please don’t leave it too late as orders not collected after 5 days will be returned to Nastygal (so bump it to the top of your to-do list).




      NGVIP - UNLIMITED Next Day Delivery*

      Get UNLIMITED Next Day or Standard Delivery + FREE returns for a full year.
      Plus, you’ll be in the know with all of our exclusive offers.
      Just add to bag (like you would a product), and the discount will automatically be applied at checkout when selecting the Republic of Ireland Next Day or Republic of Ireland Standard Delivery option.

      Buy now>

      *Republic of Ireland Next Day Delivery is available if ordered by 1pm Monday to Thursday or for Dublin County if ordered by midnight Monday to Thursday or by 8pm Friday. The Republic of Ireland Standard Delivery service is available for all, please place your order in accordance with Nasty Gal's delivery timescales.





    • NGVIP - Republic of Ireland Unlimited Next Day Delivery

      Get UNLIMITED Next Day or Standard Delivery + FREE returns for a full year.
      Plus, you’ll be in the know with all of our exclusive offers.
      Just add to bag (like you would a product), and the discount will automatically be applied at checkout when selecting the Republic of Ireland Next Day or Republic of Ireland Standard Delivery option.

      Buy now>

      *Republic of Ireland Next Day Delivery is available if ordered by 1pm Monday to Thursday or for Dublin County if ordered by midnight Monday to Thursday or by 8pm Friday. The Republic of Ireland Standard Delivery service is available for all, please place your order in accordance with Nasty Gal's delivery timescales.




    • Why is my order late?

      Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here.

      If it's after 9pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is.

      If your delivery date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.

    • I’m missing items from my order!

      Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.

    • Why was my order cancelled?

      If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

    • Can I cancel or change my order?

      As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.

    • Can I exchange my order?

      We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back—Check out our refund section for more details.

    • Incorrect items

      I received an incorrect item, what do I do?

      To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.

      When you message, please include the following information:

      • Your name

      • Order number

      • Product name and code of the item ordered

      • Product name and code of the item received

      • Picture of the incorrect item and a description of the incorrect item received

      If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

      Please do not return the item to us without speaking to our Customer Care team.

    • Will my fave items ever come back?

      Some of our items do come back in stock, so keep checking back!

    • I didn’t return my item, but my tracking number says that my item(s) are being returned?

      The carrier was unable to deliver your package. Don’t worry—you have options! You can wait for your package to come back to us and we’ll give you a full refund. Or, let us know using the 'contact us” tab and we can have your item(s) resent.

      P.S. If the carrier was unable to deliver to your address, try using an alternative delivery address!

    • Faulty items

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

  • Returns & Refunds
    • Returns - How do I return my package?

      We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your dispatch email.

      Nasty Gal Republic of Ireland returns are FREE and easy and are made via your local Parcel Connect store.

      Please follow the process below for returning your parcel to us.

      1. Click here to generate and print off your returns label and to find your nearest store.
      2. Re-pack the item in its original packaging with labels and tags still attached.
      3. Securely attach the Parcel Connect label to your parcel covering the original delivery label.
      4. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.

      Click here to start your return

      Alternatively, you can simply return your items to the following address within 14 days of the date on your dispatch note. Please note free returns are only available via the Parcel Connect Store link above. Returns sent using any other method are at the customers own cost and liability.

      Nasty Gal Returns
      c/o Fastway Ireland Hub,
      Unit 20 Botley Lane,
      Portarlington,
      Co. Offaly

    • Refunds - How long will my refund take?

      A typical refund will take up to 21 days, that’s 14 days you returning and us processing and up to 7 days for it to make its way through the banking system.

      The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.

      If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page.

    • What’s your policy?

      We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your dispatch email.

      Here's the fine print. All original tags must be attached. For hygiene reasons, once the seal is opened on our intimate toys they can no longer be returned or refunded. Pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

    • I am outside of the returns policy, can I return?

      Over 14 days?

      We move fast and the turnaround of stock we sell means that we will not be able to resell your goods. So unfortunately we cannot accept returns that are over 14 days.

      Ready to Return? Click here

    • There wasn't an invoice in my parcel, how can I return?

      You'll no longer receive an invoice in your parcel. Please use the returns portal to get your trackable returns label.

      Ready to Return? Click here

    • Can I return more than one order in the same parcel?

      If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund.

      Ready to Return? Click here

    • I can't see the refund on my bank statement

      Refunds are sneaky things and can show up in a couple of places:

      1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times)

      2. If it’s not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

      Still can’t see it? Give us a shout on the Contact Us form.

    • I don’t have the original packaging, can I return?

      Don't worry, just package your items in something non see-through, sealable & waterproof.

      Ready to Return? Click here

    • Faulty items

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • Return Exemptions

      For hygiene reasons, once the seal is opened on our intimate toys, they can no longer be returned or refunded, pierced jewelry is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

    • Can I exchange my order?

      We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back.

    • Have you received my returned item(s)?

      It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your nastygal.com account.

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    • Your right to cancel the contract (EEA customers only)

      If you’re a customer in the EEA, you get 14 days to cancel your contract with us.

      This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

      There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

      Email us: customerservices@nastygal.com

      Write to us via post: Nasty Gal, PO Box 553, Burnley, BB1 9GD

      If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using the following steps here. You`ll then receive a full refund as per the policy set out here.

      Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

    • Do you return the delivery charge?

      We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract here . If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.

  • Payments & Promotions
    • Promotions and Discounts

      Can’t use your discount code? Here’s maybe why:

      • - The code expired (we have limited-time offers)
      • - You can only use one code at a time.
      • - Double check your delivery--some codes only work with specific delivery options.
      • - Check for typos.
      • - Make sure the offer can be used for what you’re purchasing.
    • How can I pay for my order?

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Apple Pay (iOS only), Giftcards and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.
      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

    • Apple Pay Enquiries

      APPLE PAY

      You can now pay for your Nasty Gal orders with Apple Pay using a Visa, Mastercard, or American Express Card on all devices which support Apple Pay*.

      How to Pay:

      Make sure you have Apple Pay set up on your device; then all you need to do is add the items to your basket, choose your preferred delivery option, and when you reach the checkout stage, select the Apple Pay option as your payment method. *Please note that Apple Pay does not work on the Nasty Gal app.

      Once you’re happy with your order tap the Touch ID** or glance at your iPhone for Face ID to pay.

      Once the order has successfully been processed you will then be sent an order confirmation email.

      Please note, you won't be able to select Apple Pay if you've applied a gift voucher.

      *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system.

      **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely.

    • How do I use my gift voucher?

      Enter your code into the “Redeem Gift Voucher” box at the checkout page. The remaining balance will stay on your gift card.

    • My gift voucher isn’t working

      Make sure you’ve entered it in the “Redeem Gift Voucher” box at the checkout.

    • Payment Error

      If you receive an error message, make sure you’ve entered the correct details--and make sure to contact your bank first! If you’re still having issues, please contact us and include the following:

      • - What operating system you use (ex. Windows, Mac)
      • - What internet browser you used
      • - What payment method you used
      • - A description of the problem and what time the problem occurred.
      • - If you receive an error message, please include it in your message.
    • Payment Declined

      If your credit or debit card was declined, call your bank for more info. If you used PayPal, please contact PayPal directly.

  • Product
    • Item out of stock?

      Some of our items do come back in stock, so keep checking back!

    • I received an incorrect item—what do I do?

      To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.

      When you message, please include the following information:

      • Your name

      • Order number

      • Product name and code of the item ordered

      • Product name and code of the item received

      • Picture of the incorrect item and a description of the incorrect item received

      If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

      Please do not return the item to us without speaking to our Customer Care team.

    • Why can’t I find an item that was advertised?

      Our products are popular and sell out fast! Check out our latest products here.

    • I received a faulty item—what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

  • Sizing
  • Contact us

      Please include your order number when contacting us!

      WhatsApp Us WhatsApp Us

      (Sorry, we don't have a phone number)