Welcome to Nasty Gal! Please note all terms and conditions apply to anyone who has purchased on or after the February 28th, 2017.

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Customer Care
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What do you need help with?

No order number? See our popular FAQs
Track your order

Enter your order number. Pssst...It's on your order confirmation or dispatch email

If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

If you don’t have your order number, log into your account here

  • Where’s my order? Track it here!
    Track your order

    Enter your order number. Pssst...It's on your order confirmation or dispatch email

    If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

    If you don’t have your order number, log into your account here

  • Christmas and New Year Delivery - Last Order Dates
    Service Last Order Dates Before 24th December Last Order Dates Before New Year
    Republic of Ireland Standard Delivery 18th December 23rd December
    Republic of Ireland Next Day Delivery 20th December 27th December

    You must place your order in accordance with Nasty Gal’s Next Day or Standard delivery timescales.


  • Delivery Options

    Get your goods fast, with super easy delivery!

    Delivery Rates & Delivery

    Delivery option Delivery times Delivery cost
    Europe and International Delivery Europe up to 8 business days. International 5-14 business days €7.99 per order
    Republic of Ireland Standard Delivery Up to 5 business days €5.99 per order
    Republic of Ireland Next Day Delivery Next Day delivery if ordered by 1pm Monday to Thursday or for Dublin County order by midnight Monday to Thursday or by 8pm Friday. Find out more. €6.99 per order
    UK Standard Delivery 3 – 5 business days €5.99 per order
    Italy Express Next day delivery for orders placed before 3 pm Monday to Friday €12.99 per order
    Spain Express Next day delivery for orders placed before 3 pm Monday to Friday €12.99 per order
    Belgium Express Next day delivery for orders placed before 3 pm Monday to Friday €9.99 per order
    Netherlands Express Next day delivery for orders placed before 3 pm Monday to Friday €9.99 per order
    Gibraltar Standard Up to 7 business days €10.99 per order
    Swedish Standard Up to 7 business days €8.99 per order
    Sweden Express Next day delivery for orders placed before 3 pm Monday to Friday €13.99 per order
    Danish Standard Up to 7 business days €8.99 per order
    Denmark Express Next day delivery for orders placed before 3 pm Monday to Friday €10.99 per order
    Norwegian Standard Up to 6 working days €8.99 per order
    Iceland Standard Up to 7 business days €10.99 per order
    Russian Federation Standard Up to 10 business days €12.99 per order
    Israel Standard 5 to 14 business days €10.99 per order
    Malaysia Standard 5 to 14 business days €10.99 per order
    South Africa Standard 5 to 14 business days €10.99 per order


    * Please note: Working days excludes weekends and bank holidays.
    The delivery times shown are from the order date.

    A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

    If you have any further questions related to your delivery, please contact our Customer Care team.


  • Why is my order late?

    If your delivery date has passed, please let us know using the 'contact us' tab on this page. We’ll be updating you every step of the way.

  • I’m missing items from my order!

    Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.

See All Orders FAQs

  • Not got an invoice? How do I get a refund?

    We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your dispatch email.

    Nasty Gal Republic of Ireland returns are FREE and easy and are made via your local Parcel Connect store.

    Please follow the process below for returning your parcel to us.

    1. Click here to generate and print off your returns label and to find your nearest store. You can find your order number by logging into your account.
    2. Re-pack the item in its original packaging with labels and tags still attached.
    3. Securely attach the Parcel Connect label to your parcel covering the original delivery label.
    4. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.

    Click here to start your return

    Alternatively, you can simply return your items to the following address within 14 days of the date on your dispatch note. Please note free returns are only available via the Parcel Connect Store link above. Returns sent using any other method are at the customers own cost and liability.

    Nasty Gal Returns
    c/o Fastway Ireland Hub,
    Unit 20 Botley Lane,
    Portarlington,
    Co. Offaly

  • Extended Festive Returns

    Good news, babe—we’ve extended our returns policy for the holiday period of 2018. Orders (that are subject to our returns policy) placed from the 3rd December to the 24th of December 2018 can be returned to us up until the 15th of January 2019.

  • Returns - How do I return my package?

    We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your dispatch email.

    Nasty Gal Republic of Ireland returns are FREE and easy and are made via your local Parcel Connect store.

    Please follow the process below for returning your parcel to us.

    1. Click here to generate and print off your returns label and to find your nearest store.
    2. Re-pack the item in its original packaging with labels and tags still attached.
    3. Securely attach the Parcel Connect label to your parcel covering the original delivery label.
    4. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.

    Click here to start your return

    Alternatively, you can simply return your items to the following address within 14 days of the date on your dispatch note. Please note free returns are only available via the Parcel Connect Store link above. Returns sent using any other method are at the customers own cost and liability.

    Nasty Gal Returns
    c/o Fastway Ireland Hub,
    Unit 20 Botley Lane,
    Portarlington,
    Co. Offaly

  • What’s your policy?

    We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your dispatch email.

    Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewelry is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

  • Refunds - How long will my refund take?

    A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

    FYI--the items returned need to be new with labels attached and back in the original packaging. We can’t refund your order if it doesn’t comply with our returns policy above.

    Your funds should appear within 3-5 business days. If you paid with a gift card or store credit, your refund will be credited back to your Nasty Gal account.

    And don’t worry--we’ll be keeping you updated every step of the way. If you’ve waited for more than 21 days, please let us know using the 'contact us” tab.

See All Returns FAQs

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

The product name and code can be found on your order confirmation email.

If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

Still need help? Contact Us