Ordering & Payment
Do I Have to Order Online?
We’re an online retailer, so it’s really the best way. Don’t worry, we’ve got you covered with really fast, safe and secure payment option, and we’ll make sure we get your stuff to you fast.
Is it Safe to Order Online?
Of course! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
Pay for your Nasty Gal purchases using Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal.
If you've been gifted a Nasty Gal voucher/gift certificate just pop your code into the ‘Redeem Gift Voucher’ box at the checkout page and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift certificate, the balance will remain on your voucher for next time.
- Step 1
By clicking the "Checkout" button in your cart, you will be asked to either log in to your account or to click continue as a guest if you don’t have one. (If that’s the case, what are you waiting for?)
- Step 2
If you don't have an account, you will be asked to enter your shipping address information. Select 'use this address for billing' if your billing address is the same as your shipping address, and then proceed on to the next step.
- Step 3
Next, choose which shipping method you would like to use so we can get your stuff ready right away.
- Step 4
If you unselected the box 'use this address for billing', you will be able to enter your billing address now.
- Step 5
To complete your order, simply confirm by reviewing the order totals and entering your payment information. Then click the "Pay Now" button. Upon completion, you will be given an order number and you will receive an email confirmation of your order details. So Easy.
When We Have Recieved Your Order
Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.
Incorrect or Faulty Items
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, to help us get this fixed for you ASAP, when you first contact us please include the following information; Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault. The product name and code can be found on your order confirmation email. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.
Payment from Your Account
If there is an issue with the payment, either your card issuer or a member of the Customer Care team will contact you.