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FAQs

We’ve got your back—find all the things you want to know, right here.

Just so you know—we are undergoing some updates at our Nasty warehouse around the 19th July to the 4th August. This means that some of your orders might get to you in more than 1 package, and you might also receive more than 1 dispatch message. It’s all good though. Everything will get to you, we promise. Patience is a virtue (or something).

Customer Service

Payments & Promotions

Can’t use your discount code? Here’s maybe why:


The code expired (we have limited-time offers)


You can only use one code at a time.


Double check your delivery--some codes only work with specific delivery options.


Check for typos.

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro and American Express. We also accept PayPal, Apple Pay (iOS only), Afterpay, Klarna and Quadpay (not available on app), Giftcards and prepaid debit cards.


Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

You can now pay for your Nasty Gal orders with Apple Pay using a Visa, Mastercard, or American Express Card on all devices which support Apple Pay*.


How to Pay:


Make sure you have Apple Pay set up on your device; then all you need to do is add the items to your basket, choose your preferred delivery option, and when you reach the checkout stage, select the Apple Pay option as your payment method. *Please note that Apple Pay does not work on the Nasty Gal app.

Once you’re happy with your order tap the Touch ID** or glance at your iPhone for Face ID to pay.

Once the order has successfully been processed you will then be sent an order confirmation email.

Please note, you won't be able to select Apple Pay if you've applied a gift voucher.

If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system.

If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely.

Shop Now. Wear Now. Pay It In 4 **Available on orders over $10** Shop now and pay later with four payments that let you spread the cost of your purchase.


Pay nothing extra. Three payments are automatically collected every 30 days from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). The only fees that may apply are late fees for missed payments. All you need is:

A US credit or debit card

To be over 18 years of age

A US residents address


For a full list of FAQs please click here.


For customer service queries you can contact the Klarna customer service team here.


See here for further information about Klarna.

Shop Now. Wear Now. Pay It In 4* *Available on orders over $35.


Pay for your purchases over four simple installments, due every two weeks. This allows you to pay it when suits you best. Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.


Simply select Afterpay as your payment method at checkout. All you need is:

A US credit or debit card

To be over 18 years of age

A US residents address


For a full list of FAQs please click here.


Customer Service Afterpay Customer inquiries will be addressed by Customer Support team: info@afterpay.com.us or 855 289 6014. Customer Support is delivered on weekdays from 07:00hrs to 19:00hrs (CST) and Saturdays from 07:00hrs to 19:00hrs (CST).

See T&Cs for further details about Afterpay.

PAY IN 4 PAYMENTS Split your purchase into 4 interest-free payments with Quadpay.


Choose Quadpay as your payment method at checkout. Checkout using a credit or debit card. The first 25% of your order total is charged at the time of purchase. Pay the rest in 3 equal interest-free installments that are billed automatically over 6 weeks. All you need is:

TO BE OVER THE AGE OF 18 + LIVING IN THE US

TO HAVE A VALID AND VERIFIABLE MOBILE NUMBER

TO USE A CREDIT OR DEBIT CARD TO MAKE A PURCHASE


For a full list of FAQs please click here.


For customer service queries you can contact the Quadpay customer service team here.


See here for the Quadpay Terms of Service.

Enter your code into the “Redeem Gift Voucher” box at the checkout page. The remaining balance will stay on your gift card.

If you receive an error message, make sure you’ve entered the correct details--and make sure to contact your bank first! If you’re still having issues, please contact us and include the following:

What operating system you use (ex. Windows, Mac)

What internet browser you used

What payment method you used

A description of the problem and what time the problem occurred.

If you receive an error message, please include it in your message.

If your credit or debit card was declined, call your bank for more info. If you used PayPal, please contact PayPal directly.