Exchanges

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.

Return Policy

We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your order.

Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

Received an incorrect or faulty item? We're sorry to hear that,please contact us via the help page or tweet us ,with further details of the issue within 14 days of receiving your order. One of our customer care agents will be more than happy to look into this for you.

International Returns

When returning a parcel from outside of the UK please follow the process below:

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
2. Cover your address label with the Nasty Gal returns label found on the bottom right of your delivery note.
3. Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
4. Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label you can simply return your items to the following address: