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FAQs

For information regarding Brexit click here.

Customer Service

Brexit

Duty and tax for all EU deliveries will be paid for by Nasty Gal


We’re based in the UK and send orders to Europe via road or ferry which means your parcel may need to travel through other countries before being delivered to you. This is nothing to worry about and we will aim to have your parcel delivered before the expected delivery date.

We’re based in the UK and due to leaving the European Union any orders being sent to Europe may need to pass customs checks (These checks may not always take place in the country that your parcel is being shipped to). This is nothing to worry about and we will aim to have your parcel delivered before the expected delivery date.

For some countries we offer a paperless returns option, if this is not available in your country the returns portal will provide you with a European address to send your items back to. Please log the items that you wish to return on our returns portal via the following link: here.

When sending an item back to us please ensure that you send this via our returns portal, this will provide you with our European returns address and will mean that you are not charged any export fees on the return. If you do not use the returns portal to send back your returns, you may be charged export fees which we will be unable to refund and your refund may be delayed.