Returns Policy

We're bummed things didn't work out for you, but here's the good news: you get 28 days to return your items starting from the day you receive your order.

Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewelry is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.



Republic of Ireland FREE Returns

Nasty Gal Republic of Ireland returns are free and easy when made via your local Parcel Connect store. Follow the steps below:

1. Click here to generate and print off your returns label and to find your nearest store.
2. Re-pack the item in its original packaging with labels and tags still attached.
3. Securely attach the Parcel Connect label to your parcel covering the original delivery label.
4. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.

Alternatively, you can simply return your items to the following address within 28 days of receiving your order. Please note free returns are only available via the Parcel Connect Store link above. Returns sent using any other method are at the customers own cost and liability. Remember to add your order number, you won't receive a refund without it – you’ll find this in the Order History section on the My Account page.

Nasty Gal Returns
c/o Fastway Ireland Hub,
Unit 20 Botley Lane,
Portarlington,
Co. Offaly
Order Number:

Download the returns label here.



Faulty items

Received a faulty item? We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, to help us get this fixed for you ASAP, when you first contact us please include the following information; Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault. The product name and code can be found on your order confirmation email. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.



Exchanges

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.



International Returns

When returning a parcel from outside of Ireland please follow the process below:

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
2. Download the returns label below and return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting. Remember to add your order number under the returns address - you'll find this in the Order History section on the My Account page.
3. Keep your certificate of postage safe as you will need this as your proof of return. Please note that returns will be made at your own cost.



Refunds and Processing

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer).

If you paid for your order with a gift voucher or store credit, this will be credited back to your Nasty Gal account.

We’ll make sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.



Tracking your return

We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.