Exchanges

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.

Return Policy

We're bummed things didn't work out for you, but here's the good news: you get 28 days to return your items starting from the day you receive your order.

Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

Received an incorrect or faulty item? We're sorry to hear that, please contact us via the help page or tweet us,with further details of the issue within 28 days of receiving your order. One of our customer care agents will be more than happy to look into this for you.

Hassle-Free Returns

Please follow the process below for returning your parcel to us.

  • Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  • Cover your address label with the Nasty Gal returns label found on the bottom right of your delivery note.
  • Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
  • Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in "My Account"

AUSTRALIA RETURNS LABEL

Simply return your items to the following address within 28 days of the date on your dispatch note. Please note that returns will be made at your own cost.

Nasty Gal Returns

Aramex Returns
c/o CAS Return Centre
PO Box 87
Brooklyn Park
SA 5033

ADELAIDE

Remember to add your order number if you download a new address label - this can be found in Order History in My Account.

International Returns

When returning a parcel from outside of the UK please follow the process below:

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
2. Cover your address label with the Nasty Gal returns label found on the bottom right of your delivery note, or download a new one from below.
3. Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
4. Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label you can simply return your items to the following address: