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FAQs

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Customer Service

Payments & Promotions

Can’t use your discount code? Here’s maybe why:


The code expired (we have limited-time offers)


You can only use one code at a time.


Double check your delivery--some codes only work with specific delivery options.


Check for typos.

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro and American Express. We also accept Afterpay, Laybuy Klarna or Zip (not available on app), Giftcards and prepaid debit cards.


Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

Shop now, pay later with Klarna. It’s smoooth and simple. Select Klarna at checkout to buy now, pay later, and split your purchase into 4 interest-free payments so you can spread the cost of your purchase over time.

How Do I Use Klarna? Add item(s) to your cart and select Klarna at checkout. Enter your debit or credit card information. Pay later over 4 instalments. The first payment is taken when the order is processed and the remaining 3 are automatically taken every two weeks. All you need is:

An Australian bank account

To be over 18 years of age

An Australian residential address


For a full list of FAQs please click here.


For customer service queries you can reach Klarna anytime here. See here for Klarna Terms and Conditions.

Get it now. Pay it in 6. Interest free. Pay for your purchases over 6 automatic weekly payments on the day of your choice, interest free. Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.


Simply select Laybuy as your payment method at checkout. All you need is:

An Australian credit or debit card

To be over 18 years of age

An Australian residents address


For a full list of FAQs please click here.


See T&C's for further details.

Shop Now. Wear Now. Pay It In 4 Pay for your purchases over four simple installments, due every two weeks. This allows you to pay it when suits you best.


Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.


Simply select Afterpay as your payment method at checkout. All you need is:

An Australian credit or debit card

To be over 18 years of age

An Australian residents address


For a full list of FAQs please click here.


Customer Service Afterpay Customer inquiries will be addressed by Customer Support team: info@afterpay.com.au or 1300 100 729. Customer Support is delivered on weekdays from 08:00hrs to 19:30hrs AEST and Saturdays from 09:00hrs to 17:00hrs AEST.


See T&Cs for further details about After Pay

Zip it now, pay later A new way to pay that’s available online and lets you own it now and pay for it later! Repayments are as little as $10 a week with no upfront payment!


Your first payment won't be due until the end of next month. When you open your account, we'll set up a monthly payment of $40 (or less if the amount you owe is under $40). This will come from your linked debit card on the last day of each month and run until your purchases are paid off. Finally, if there's nothing owing on your account, there's nothing to pay. Your account simply remains active until you're ready to make a purchase.


Zip Pay is 100% interest free, always. There's a $6 monthly account fee, this monthly fee is waived if your closing balance is paid by the due date. No balance no fee. And you'll pay nothing upfront - there are no setup fees and no hidden charges. If you don't meet your minimum monthly repayment, a $5 late fee may apply. All you need is:

TO BE AT LEAST 18 YEARS OF AGE

TO BE AN AUSTRALIAN CITIZEN OR PERMANENT RESIDENT

TO HAVE A VALID FACEBOOK OR PAYPAL ACCOUNT, IN YOUR OWN NAME

TO HAVE A VALID DEBIT CARD, IN YOUR OWN NAME

TO HAVE NOT DECLARED BANKRUPTCY OR INSOLVENCY


For a full list of FAQs please click here.


For customer service queries you can contact the Zip customer service team here.


See here for the Zip Terms and Conditions.

Enter your code into the “Redeem Gift Voucher” box at the checkout page. The remaining balance will stay on your gift card.

If you receive an error message, make sure you’ve entered the correct details--and make sure to contact your bank first! If you’re still having issues, please contact us and include the following:

What operating system you use (ex. Windows, Mac)

What internet browser you used

What payment method you used

A description of the problem and what time the problem occurred.

If you receive an error message, please include it in your message.

If your credit or debit card was declined, call your bank for more info. If you used PayPal, please contact PayPal directly.