Welcome to Nasty Gal! Please note all terms and conditions apply to anyone who has purchased on or after the February 28th, 2017.

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Delivery Rates & Services

Service Cost Delivery Time
UK Next Day Delivery £4.99 Order before 10pm Monday to Friday & Sundays or 9:30pm on Saturdays (Order by 10pm 22nd December for guaranteed Christmas Delivery)
UK Standard Delivery £3.99 3 – 5 business days (Order by 19th December for guaranteed Christmas Delivery)



UK Next Day Delivery Postcode Restrictions

We are very sorry but we cannot offer Next Day delivery to the following postcodes:

Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.




BFPO (The British Forces Post Office) Deliveries

If you choose to have your goods delivered to a BFPO address please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the Next Day delivery option at checkout to ensure there are no delays to your delivery.

For more information click here

Large orders may be subject to customs clearance, which can cause a delay to you receiving your parcel.




See All Delivery FAQs

Returns Policy

We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your order. Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact. Received a faulty item? We're sorry to hear that, please contact us via the help page or tweet us with further details of the issue within 30 days of receiving your order. One of our customer care agents will be more than happy to look into this for you.



U.K. Returns are FREE and easy!

You can return your items via Royal Mail tracked returns. This is a FREE service, simply click here and follow the steps to print your own returns label. Once completed, you will receive an email with instructions on how to return your item and a tracking link.

Or download the returns label form and remember to add your order number – you’ll find this in the Order History section on the My Account page.

Alternatively, you can simply return your items to the following address within 14 days of the date on your dispatch note. Please note free returns are only available via the Royal Mail link above. Returns sent using any other method are at the customers own cost and liability.

Nasty Gal Returns
Widow Hill Road,
Heasandford Industrial Estate,
Burnley,
BB10 2BQ



Exchanges

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.



International Returns

When returning a parcel from outside of the UK please follow the process below:

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
2. Cover your address label with the Nasty Gal returns label found on the bottom right of your delivery note.
3. Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
4. Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label you can simply return your items to the following address:



Refunds and Processing

Refunds will be processed within approximately 14 business days (excluding weekends and bank holidays) after we receive your return. On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your Nasty Gal account. We’ll make sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.



Tracking your return

We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.

See All Returns FAQs

Do I Have to Order Online?

We’re an online retailer, so it’s really the best way. Don’t worry, we’ve got you covered with really fast, safe and secure payment option, and we’ll make sure we get your stuff to you fast.

Is it Safe to Order Online?

Of course! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Payment Options

Pay for your Nasty Gal purchases using Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal.

Checking Out

  • Step 1
    By clicking the "Checkout" button in your cart, you will be asked to either log in to your account or to click continue as a guest if you don’t have one. (If that’s the case, what are you waiting for?)
  • Step 2
    If you don’t have an account, you will be asked to enter your delivery address information. Select 'use this address for billing' if your billing address is the same as your delivery address, and then proceed on to the next step.
  • Step 3
    Next, choose which delivery method you would like to use so we can get your stuff ready right away. 
  • Step 4
    If you unselected the box 'use this address for billing', you will be able to enter your billing address now.
  • Step 5
    To complete your order, simply confirm by reviewing the order totals and entering your payment information. Then click the "Pay Now" button. Upon completion, you will be given an order number and you will receive an email confirmation of your order details. So Easy.

When We Have Recieved Your Order

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.

Incorrect or Faulty Items

We're sorry to hear that! Hit us up within 28 days of receiving your goods via the help page contact us form with your order number, or feel free to tweet us with further details of your issue and a member of our Customer Care team will get on this, ASAP!

Payment from Your Account

If there is an issue with the payment, either your card issuer or a member of the Customer Care team will contact you.

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