Welcome to Nasty Gal! Please note all terms and conditions apply to anyone who has purchased on or after the February 28th, 2017.

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What do you need help with?

No order number? See our popular FAQs
Track your order
Enter your order number. Pssst...It's on your order confirmation or dispatch email

If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

If you don’t have your order number, log into your account here

  • Where’s my order? Track it here!
    Track your order
    Enter your order number. Pssst...It's on your order confirmation or dispatch email

    If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

    If you don’t have your order number, log into your account here

  • Delivery Options

    Get your goods fast, with super easy delivery!

    Delivery Rates & Services

    Delivery option Delivery times Delivery cost
    UK Standard Delivery (FREE with NGVIP - Shop Now >) Up to 5 business days £2.99 per order
    UK Next Day Delivery (FREE with NGVIP - Shop Now >) Order before 11pm Monday to Friday & Sundays or 9:30pm on Saturdays. £3.99 per order
    UK Next Day Evening Delivery Order by midnight for delivery between 6pm and 10pm the following evening. £7.99 per order
    UK Saturday Delivery Order before 8pm Friday to receive on Saturday £4.99 per order
    UK Sunday Delivery Order before 7pm Saturday to receive on Sunday. £4.99 per order
    Precise Delivery Select your preferred day and DPD will text you to organise a 1 hour delivery slot between 11am – 5pm £5.99 per order
    Northern Ireland Standard Delivery Up to 5 Business Days £3.99 per order
    Republic of Ireland Super Saver Up to 6 working days £3.99 per order
    Republic of Ireland Standard Up to 4 Working Days £4.99 per order
    Republic of Ireland Next Day Next Working Day delivery if ordered by 1pm Monday to Friday or for Dublin County order by midnight Monday to Friday. Find out more £5.99 per order
    Europe and International Delivery Europe Up to 7 working days. International 5-14 working days. £6.99 per order
    Spain Express Next day delivery for orders placed before 3 pm Monday to Friday £11.99 per order
    Italy Express Next day delivery for orders placed before 3 pm Monday to Friday £11.99 per order
    Netherlands Express Next day delivery for orders placed before 3 pm Monday to Friday £8.99 per order
    Belgium Express Next day delivery for orders placed before 3 pm Monday to Friday £8.99 per order
    USA Standard Up to 6 working days £6.99 per order
    Danish Standard Up to 6 working days £6.99 per order
    Denmark Express Next day delivery for orders placed before 3 pm Monday to Friday £9.99 per order
    Norwegian Standard Up to 6 working days £6.99 per order
    Swedish Standard Up to 6 working days £6.99 per order
    Sweden Express Next day delivery for orders placed before 3 pm Monday to Friday £12.99 per order
    Gibraltar Standard Up to 7 business days £9.99 per order
    South Africa Standard 5 to 14 business days £9.99 per order
    Israel Standard 5 to 14 business days £9.99 per order
    Malaysia Standard 5 to 14 business days £9.99 per order
    Iceland Standard Up to 7 business days £9.99 per order

    NGVIP - UNLIMITED Next Day Delivery*

    Get UNLIMITED Next Day or Standard Delivery + FREE returns for a full year for just £7.99.
    Plus, you’ll be in the know with all of our exclusive offers.
    Just add to bag (like you would a product), and the discount will automatically be applied at checkout when selecting the UK next day or standard delivery option.

    Buy now>

    *For next day delivery, please check your eligibility below. If your postcode isn’t eligible, click standard delivery instead.




    UK Next Day Delivery Postcode Restrictions

    We are very sorry but we cannot offer Next Day delivery to the following postcodes:

    Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.




    UK Next Day Evening Delivery Postcode Restrictions

    We are very sorry but we cannot offer Next Day Evening delivery to the following postcodes:




    UK Saturday Delivery Postcode Restrictions

    We are very sorry but we cannot offer Saturday delivery to the following postcodes:




    UK Sunday Delivery Postcode Restrictions

    We are very sorry but we cannot offer Sunday delivery to the following postcodes:





    DPD Precise Delivery

    Order before midnight, select your preferred delivery day and DPD will text you to organise a 1hr delivery slot between 11am –5 pm on your chosen day.

    Order Date (if ordered before midnight) Earliest Expected Delivery Date (if ordered before midnight)
    Monday Wednesday
    Tuesday Thursday
    Wednesday Friday
    Thursday Saturday
    Friday Sunday
    Saturday Monday
    Sunday Tuesday

    Unfortunately, DPD Precise delivery is not currently available to Northern Ireland, the Channel Islands, Isle of Man or any of the following postcodes:




    BFPO (The British Forces Post Office) Deliveries

    If you choose to have your goods delivered to a BFPO address please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the Next Day delivery option at checkout to ensure there are no delays to your delivery.

    For more information click here

    Large orders may be subject to customs clearance, which can cause a delay to you receiving your parcel.

  • Why is my order late?

    If your delivery date has passed, please let us know using the 'contact us' tab on this page. We’ll be updating you every step of the way.

  • I’m missing items from my order!

    Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.

  • Why was my order cancelled?

    Some of the items you purchased are out of stock. But don’t worry—we’re on it. We’ve cancelled your order so that you can get your money back ASAP (your refund can take up to 7 days.) Check out our refund section for more details.

See All Orders FAQs

  • FREE Returns - How do I return my package?


    Please follow the process below for returning your parcel to us.

    1. - You can return your items FREE via Royal Mail tracked returns. Simply click here and follow the steps to print your own returns label.

    2. - Post if off. Make sure you keep your proof of postage!

    3. - Your return arrives back at Nasty Gal. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

    4. - Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.


    5. Please note: Free returns are only available via the Royal Mail link above. Returns sent using any other method are at the customers own cost and liability.

  • What’s your policy?

    We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your order.

    Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewelry is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

  • Return Exemptions

    We can’t offer refunds on cosmetics, jewelry, and swimwear and lingerie if the hygiene seal is not in place/is broken.

  • Refunds - How long will my refund take?

    A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

    If you are using Royal Mail the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the Nasty Gal warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time. All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

    The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.

    If you've waited more than 14 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' tab on this page.

  • Can I exchange my order?

    We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back.

See All Returns FAQs

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

The product name and code can be found on your order confirmation email.

If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

Still need help? Contact Us