Welcome to Nasty Gal! Please note all terms and conditions apply to anyone who has purchased on or after the February 28th, 2017.

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Delivery Rates & Services

Service Cost Delivery Time
UK Next Day Delivery ( Free with NGVIP) £4.99 Order before 11pm Monday to Friday & Sundays or 9:30pm on Saturdays
UK Standard Delivery ( Free with NGVIP) £3.99 Up to 5 business days
UK Next Day Evening Delivery £7.99 Order by midnight for delivery between 6pm and 10pm the following evening
UK Saturday Delivery £4.99 Order before 8pm Friday to receive on Saturday
UK Sunday Delivery £4.99 Order before 7pm Saturday to receive on Sunday
Precise Delivery £5.99 Select your preferred day and DPD will text you to organise a 1 hour delivery slot between 11am – 5pm (find out more below)
Northern Ireland Standard Delivery £4.99 Up to 4 business days

NGVIP - UNLIMITED Next Day Delivery*

Get UNLIMITED Next Day or Standard Delivery + FREE returns for a full year for just £7.99.
Plus, you’ll be in the know with all of our exclusive offers.
Just add to bag (like you would a product), and the discount will automatically be applied at checkout when selecting the UK next day or standard delivery option.

Buy now>

*For next day delivery, please check your eligibility below. If your postcode isn’t eligible, click standard delivery instead.




UK Next Day Delivery Postcode Restrictions

We are very sorry but we cannot offer Next Day delivery to the following postcodes:

Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.




UK Next Day Evening Delivery Postcode Restrictions

We are very sorry but we cannot offer Next Day Evening delivery to the following postcodes:




UK Saturday Delivery Postcode Restrictions

We are very sorry but we cannot offer Saturday delivery to the following postcodes:




UK Sunday Delivery Postcode Restrictions

We are very sorry but we cannot offer Sunday delivery to the following postcodes:





DPD Precise Delivery

Order before midnight, select your preferred delivery day and DPD will text you to organise a 1hr delivery slot between 11am –5 pm on your chosen day.

Order Date (if ordered before midnight) Earliest Expected Delivery Date (if ordered before midnight)
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Saturday
Friday Sunday
Saturday Monday
Sunday Tuesday

Unfortunately, DPD Precise delivery is not currently available to Northern Ireland, the Channel Islands, Isle of Man or any of the following postcodes:




BFPO (The British Forces Post Office) Deliveries

If you choose to have your goods delivered to a BFPO address please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the Next Day delivery option at checkout to ensure there are no delays to your delivery.

For more information click here

Large orders may be subject to customs clearance, which can cause a delay to you receiving your parcel.

See All Delivery FAQs

Returns Policy

We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your order.

Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

Received a faulty item? We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, to help us get this fixed for you ASAP, when you first contact us please include the following information; Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault. The product name and code can be found on your order confirmation email. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.



U.K. Returns are FREE and easy!

You can return your items via Royal Mail tracked returns. This is a FREE service, simply click here and follow the steps to print your own returns label. Once completed, you will receive an email with instructions on how to return your item and a tracking link.

Or download the returns label form and remember to add your order number, you won't receive a refund without it – you’ll find this in the Order History section on the My Account page.

Please note free returns are only available via the Royal Mail link above. Returns sent using any other method are at the customers own cost and liability.


Exchanges

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.



International Returns

When returning a parcel from outside of the UK please follow the process below:

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
2. Choose one of the addresses below to return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting. Remember to add your order number under the returns address - you'll find this in the Order History section on the My Account page.
3. Keep your certificate of postage safe as you will need this as your proof of return. Please note that returns will be made at your own cost.



Refunds and Processing

A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

If you are using Royal Mail the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the Nasty Gal warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time. All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way. If you've waited more than 14 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' tab on this page.



Tracking your return

We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.

See All Returns FAQs

Do I Have to Order Online?

We’re an online retailer, so it’s really the best way. Don’t worry, we’ve got you covered with really fast, safe and secure payment option, and we’ll make sure we get your stuff to you fast.

Is it Safe to Order Online?

Of course! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Payment Options

Pay for your Nasty Gal purchases using Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal.

Gift Vouchers

If you've been gifted a Nasty Gal voucher/gift certificate just pop your code into the ‘Redeem Gift Voucher’ box at the checkout page and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift certificate, the balance will remain on your voucher for next time.

Checking Out

  • Step 1
    By clicking the "Checkout" button in your cart, you will be asked to either log in to your account or to click continue as a guest if you don’t have one. (If that’s the case, what are you waiting for?)
  • Step 2
    If you don’t have an account, you will be asked to enter your delivery address information. Select 'use this address for billing' if your billing address is the same as your delivery address, and then proceed on to the next step.
  • Step 3
    Next, choose which delivery method you would like to use so we can get your stuff ready right away. 
  • Step 4
    If you unselected the box 'use this address for billing', you will be able to enter your billing address now.
  • Step 5
    To complete your order, simply confirm by reviewing the order totals and entering your payment information. Then click the "Pay Now" button. Upon completion, you will be given an order number and you will receive an email confirmation of your order details. So Easy.

When We Have Recieved Your Order

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.

Incorrect or Faulty Items

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, to help us get this fixed for you ASAP, when you first contact us please include the following information; Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault. The product name and code can be found on your order confirmation email. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

Payment from Your Account

If there is an issue with the payment, either your card issuer or a member of the Customer Care team will contact you.

See All Orders FAQs

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