Welcome to Nasty Gal! Please note all terms and conditions apply to anyone who has purchased on or after the February 28th, 2017.

Email Us:

Hit us up with any questions about your order.
We're here to help you 24/7!

Customer Care
required

What do you need help with?

No order number? See our popular FAQs
Track your order
Enter your order number. Pssst...It's on your order confirmation or dispatch email

If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

If you don’t have your order number, log into your account here

  • Where’s my order? Track it here!
    Track your order
    Enter your order number. Pssst...It's on your order confirmation or dispatch email

    If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

    If you don’t have your order number, log into your account here

  • Delivery Options

    Get your goods fast, with super easy delivery!

    Delivery Rates & Delivery

    Service Cost Delivery Time
    European and International Delivery €6.99 European - Up to 7 working days

    International - 5-14 working days
    Belgium Express €9.99 Next day delivery for orders placed before 3 pm Monday to Friday
    Denmark Express €10.99 Next day delivery for orders placed before 3 pm Monday to Friday
    Gibraltar Standard €10.99 Up to 7 business days
    Iceland Standard €10.99 Up to 7 business days
    Israel Standard €10.99 5 to 14 business days
    Italy Express €12.99 Next day delivery for orders placed before 3 pm Monday to Friday
    Malaysia Standard €10.99 5 to 14 business days
    Netherlands Express €9.99 Next day delivery for orders placed before 3 pm Monday to Friday
    Russian Federation Standard €12.99 Up to 10 business days
    South Africa Standard €10.99 5 to 14 business days
    Spain Express €12.99 Next day delivery for orders placed before 3 pm Monday to Friday
    Sweden Express €13.99 Next day delivery for orders placed before 3 pm Monday to Friday

    * Please note: Working days excludes weekends and bank holidays.
    The delivery times shown are from the order date.

    A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

    If you have any further questions related to your delivery, please contact our Customer Care team.

  • Why is my order late?

    If your delivery date has passed, please let us know using the 'contact us' tab on this page. We’ll be updating you every step of the way.

  • I’m missing items from my order!

    Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.

  • Why was my order cancelled?

    Some of the items you purchased are out of stock. But don’t worry—we’re on it. We’ve cancelled your order so that you can get your money back ASAP (your refund can take up to 7 days.) Check out our refund section for more details.

See All Orders FAQs

  • Returns - How do I return my package?

    Returns

    When returning a parcel please follow the process below:

    1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

    2. Choose one of the addresses below to return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting. Remember to add your order number under the returns address - you'll find this in the Order History section on the My Account page.

    3. Keep your certificate of postage safe as you will need this as your proof of return. Please note that returns will be made at your own cost.

  • What’s your policy?

    We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your order.

    Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewelry is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

  • Return Exemptions

    We can’t offer refunds on cosmetics, jewelry, and swimwear and lingerie if the hygiene seal is not in place/is broken.

  • Refunds - How long will my refund take?

    Refunds take up to 21 days—that includes the time it takes for your package to be delivered to us and processed. When we’ve received your return, we’ll refund you as soon as we’re done with quality checks.

    FYI--the items returned need to be new with labels attached and back in the original packaging. We can’t refund your order if it doesn’t comply with our returns policy above.

    Your funds should appear within 3-5 business days. If you paid with a gift card or store credit, your refund will be credited back to your Nasty Gal account.

    And don’t worry--we’ll be keeping you updated every step of the way. If you’ve waited for more than 2 weeks, please let us know using the 'contact us” tab.

  • Can I exchange my order?

    We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back.

See All Returns FAQs

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

The product name and code can be found on your order confirmation email.

If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

Still need help? Contact Us