Welcome to Nasty Gal! Please note all terms and conditions apply to anyone who has purchased on or after the February 28th, 2017.

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Delivery Rates & Delivery

Service Cost Delivery Time
European and International Delivery €7.00 European - Up to 8 working days (Order by 11th December for guaranteed Christmas and NYE Delivery)

International - 5-14 working days (Order by 5th December for guaranteed Christmas and NYE Delivery)

* Please note: Working days excludes weekends and bank holidays.
The delivery times shown are from the date of dispatch.

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

If you have any further questions related to your delivery, please contact our Customer Care team.

See All Delivery FAQs

Return Policy

We're bummed things didn't work out for you, but here's the good news: we’re feeling extra festive and have extended our returns policy. Orders placed from 4th December 2017 through to 24th December 2017 can be returned up until 14th January 2018.

Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

Received a faulty item? We're sorry to hear that, please contact us via the help page or tweet us with further details of the issue within 30 days of receiving your order. One of our customer care agents will be more than happy to look into this for you.



International Returns

When returning a parcel from outside of the US please follow the process below:

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
2. Cover your address label with the Nasty Gal returns label found on the bottom right of your delivery note.
3. Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
4. Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label you can simply return your items to the following address:

Exchanges

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.



Refunds and Processing

Refunds will be processed within approximately 28 business days (excluding weekends and bank holidays) after we receive your return.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer).

If you paid for your order with a gift voucher or store credit, this will be credited back to your Nasty Gal account.

We’ll make sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.



Tracking your return

We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

See All Returns FAQs

Do I Have to Order Online?

We’re an online retailer, so it’s really the best way. Don’t worry, we’ve got you covered with really fast, safe and secure payment option, and we’ll make sure we get your stuff to you fast.

Is it Safe to Order Online?

Of course! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Payment Options

Pay for your Nasty Gal purchases using Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal.

Checking Out

  • Step 1
    By clicking the "Checkout" button in your cart, you will be asked to either log in to your account or to click continue as a guest if you don’t have one. (If that’s the case, what are you waiting for?)
  • Step 2
    If you don’t have an account, you will be asked to enter your delivery address information. Select 'use this address for billing' if your billing address is the same as your delivery address, and then proceed on to the next step.
  • Step 3
    Next, choose which delivery method you would like to use so we can get your stuff ready right away. 
  • Step 4
    If you unselected the box 'use this address for billing', you will be able to enter your billing address now.
  • Step 5
    To complete your order, simply confirm by reviewing the order totals and entering your payment information. Then click the "Pay Now" button. Upon completion, you will be given an order number and you will receive an email confirmation of your order details. So Easy.

When We Have Recieved Your Order

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.

Incorrect or Faulty Items

We're sorry to hear that! Hit us up within 28 days of receiving your goods via the help page contact us form with your order number, or feel free to tweet us with further details of your issue and a member of our Customer Care team will get on this, ASAP!

Payment from Your Account

If there is an issue with the payment, either your card issuer or a member of the Customer Care team will contact you.

See All Orders FAQs

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