Welcome to Nasty Gal! Please note all terms and conditions apply to anyone who has purchased on or after the February 28th, 2017.

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Customer Care
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What do you need help with?

No order number? See our popular FAQs
Track your order

Enter your order number. Pssst...It's on your order confirmation or dispatch email

If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

If you don’t have your order number, log into your account here

  • Where’s my order? Track it here!
    Track your order

    Enter your order number. Pssst...It's on your order confirmation or dispatch email

    If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

    If you don’t have your order number, log into your account here

  • Shipping Options

    Get your goods fast, with super easy shipping!

    Shipping Rates & Delivery

    * We'll cover GST charges on all orders!

    Shipping option Shipping times Shipping cost
    Australia Standard Shipping 6 business days *metro areas only $6.99 per order
    Australia Express Shipping 5 working days. Not available for PO Box / Parcel Collect addresses, delivery may take longer in very remote areas. $14.99 per order
    Europe and International Shipping Europe Up to 7 business days. International 5-14 business days. $10.99 per order
    UK Standard Shipping 3 – 5 business days $7.99 per order
    Republic of Ireland Super Saver Up to 6 business days $9.00 per order
    Republic of Ireland Standard Up to 4 Business Days $9.99 per order
    Republic of Ireland Next Day Next Day delivery if ordered by 1pm Monday to Thursday or for Dublin County order by midnight Monday to Thursday or by 8pm Friday. Find out more $10.99 per order
    Spain Express Next day delivery for orders placed before 3 pm Monday to Friday $19.99 per order
    Italy Express Next day delivery for orders placed before 3 pm Monday to Friday $19.99 per order
    Danish Standard Up to 6 working days $10.99 per order
    Denmark Express Next day delivery for orders placed before 3 pm Monday to Friday $16.99 per order
    Norwegian Standard Up to 6 working days $10.99 per order
    Swedish Standard Up to 6 working days $10.99 per order
    Sweden Express Next day delivery for orders placed before 3 pm Monday to Friday $22.99 per order
    Netherlands Express Next day delivery for orders placed before 3 pm Monday to Friday $15.99 per order
    Belgium Express Next day delivery for orders placed before 3 pm Monday to Friday $15.99 per order
    Gibraltar Standard Up to 7 business days $17.00 per order
    Iceland Standard Up to 7 business days $17.00 per order
    Israel Standard 5 to 14 business days $17.00 per order


    * Please note: The shipping times shown are from the order date.

    A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

    If you have any further questions related to your delivery, please contact our Customer Care team.


  • Why is my order late?

    If your delivery date has passed, please let us know using the 'contact us' tab on this page. We’ll be updating you every step of the way.

  • I’m missing items from my order!

    Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.

  • Why was my order cancelled?

    Some of the items you purchased are out of stock. But don’t worry—we’re on it. We’ve cancelled your order so that you can get your money back ASAP (your refund can take up to 7 days.) Check out our refund section for more details.

See All Orders FAQs

  • Not got an invoice? How do I get a refund?


    Please follow the process below for returning your parcel to us.

    1. - Log onto our portal here. You can find your order number by logging into your account. Tell us what you are returning and why. Pay for the postage and print off your label. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney.

    2. - Post if off! Make sure you keep your proof of postage!

    3. - Your return arrives back at Nasty Gal. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

    4. - Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.

    5. Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Don't worry, if this does happen we will contact you first.

    6. If you paid using Afterpay, your credit will be processed through Afterpay, and subject to the separate terms between you and Afterpay, available at: https://www.afterpay.com/en-AU/terms-of-service.

  • Returns - How do I return my package?


    Please follow the process below for returning your parcel to us.

    1. - Log onto our portal here. Tell us what you are returning and why. Pay for the postage and print off your label. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney.

    2. - Post if off! Make sure you keep your proof of postage!

    3. - Your return arrives back at Nasty Gal. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

    4. - Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.

    5. Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Don't worry, if this does happen we will contact you first.

    6. If you paid using Afterpay, your credit will be processed through Afterpay, and subject to the separate terms between you and Afterpay, available at: https://www.afterpay.com/en-AU/terms-of-service.

  • What’s your policy?

    We're bummed things didn't work out for you, but here's the good news: you get 28 days to return your items starting from the day you receive your order.

    Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewelry is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

  • Refunds - How long will my refund take?

    Refunds can take up to 28 days —that includes the time it takes for your package to be delivered to us and processed.

    When we’ve received your return, we’ll refund you as soon as we’re done with quality checks.

    Your funds should appear within 3-5 business days.

    FYI--the items returned need to be new with labels attached and back in the original packaging. We can’t refund your order if it doesn’t comply with our returns policy above.

    If you paid with a gift card or store credit, your refund will be credited back to your Nasty Gal account.

    And don’t worry--we’ll be keeping you updated every step of the way. If you’ve waited for more than 2 weeks, please let us know using the 'contact us” tab.

  • Faulty items

    We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

    Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

    The product name and code can be found on your order confirmation email.

    If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

See All Returns FAQs

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

The product name and code can be found on your order confirmation email.

If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

Still need help? Contact Us