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Update: As of 22/07/2022, we will charge £2.00 for returns. Returns are FREE for NGVIP customers. Additionally, unless using the returns portal, customers are responsible for returns (including loss/damage) until we receive them. Our Customer Service department will have a reduced workforce for the full day of Mon 19th Sept as a sign of respect and to support our colleagues in being able to observe the day in their own way. Our response times may be a little longer than normal, we will respond as soon as possible.

Customer Service