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FAQs

We’ve got your back—find all the things you want to know, right here.

Just so you know—we are undergoing some updates at our Nasty warehouse around the 19th July to the 4th August. This means that some of your orders might get to you in more than 1 package, and you might also receive more than 1 dispatch message. It’s all good though. Everything will get to you, we promise. Patience is a virtue (or something).

Customer Service

Product

Some of our items do come back in stock, so keep checking back!

To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.


When you message, please include the following information:

Your name

Order number

Product name and code of the item ordered

Product name and code of the item received

Picture of the incorrect item and a description of the incorrect item received


If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.


Please do not return the item to us without speaking to our Customer Care team.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;


Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.


The product name and code can be found on your order confirmation email.


If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.