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FAQs

We’ve got your back—find all the things you want to know, right here.

Just so you know—we are undergoing some updates at our Nasty warehouse around the 19th July to the 4th August. This means that some of your orders might get to you in more than 1 package, and you might also receive more than 1 dispatch message. It’s all good though. Everything will get to you, we promise. Patience is a virtue (or something).

Customer Service

My Account

For your security, we can’t change your email address. If you want to change your email address, you will just create a new account.

Log in your account here, select "addresses" and you can either add a new one or edit an existing one.

You can choose what you want to hear from us! To change your preferences, log into your account here and click on “contact preferences”.

If you know your password, log into your account here using your current password. In the account information section, you have the option to change your password. If you forgot your password, select the “forgot password” option and follow the steps to reset.

Log into your account here, select payment details and either add, delete or edit your payment options.