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  • Top 5 questions
      • Delivery
      • Returns
      • Where's my order? Track it here!
        Track your order

        Enter your order number. Pssst...It's on your order confirmation or dispatch email

        Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

        If you don’t have your order number, log into your account here and then go to 'Order History'.

      • Why is my order late?

        Please double check the shipping option you selected, cut off times for ordering and the date which we said it will be shipped by. You can check shipping timescales here. If it's after 9pm on that date then it’s late. If it's before the advised shipping date and you've had your dispatch email, then it’s on its way. Your shipping date has to have passed for us to be able to investigate where your order is.If your shipping date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.

        Standard Shipping

        If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. For some areas, you can reschedule your delivery online here.

        If this isn’t available, in your area then you’ll need to get in touch with your local post office. You can find the details of your local post office here.

        You’ll have 15 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us.

        Express Shipping

        If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. DHL also leave you a card advising of this, where you will also find some instructions on how you can re-arrange or re-direct your delivery, or instruct the courier to leave your parcel with a neighbour.

        With DHL, you’ll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions.

      • Why was my order cancelled?

        If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

      • Can I cancel or change my order?

        As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.

      • I received a faulty item, what do I do?

        We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

        Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

        The product name and code can be found on your order confirmation email.

        If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

      • How do I return my package?

        Returns from the USA are absolutely FREE!

        We're bummed things didn't work out for you, but here's the good news: you get 28 days to return your items starting from the date of delivery.


        Please follow the process below for returning your parcel to us.

        1. - Log onto our portal here. Print off your returns label and attach it to your parcel.

        2. - Post if off. Make sure you keep your proof of postage! You can then track them as they make their way back to our US hub in New York.

        3. - Your return arrives back at Nasty Gal. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

        4. - Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.

        5. Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Don't worry, if this does happen we will contact you first.

      • There wasn't an invoice in my parcel, can I return?

        You'll no longer receive an invoice in your parcel. Please use the returns portal to get your trackable returns label.

        Ready to Return? Click here

      • I am outside of the returns policy, can I return?

        Over 28 days?

        We move fast and the turnaround of stock we sell means that we will not be able to resell your goods, so unfortunately we cannot accept returns that are over 28 days

        Ready to Return? Click here.

      • I don't have the original packaging, can I return?

        Don't worry, just package your items in something non see-through, sealable & waterproof.

        Ready to Return? Click here

      • Refunds - How long will my refund take?

        Returns using the returns portal usually takes up to two weeks for your refund to be processed and a further 7 days for the funds to show in your account. This is dependent on your bank's processing time.

        The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.

        If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page.

  • Orders & Shipping
    • Where’s my order? Track it here!
      Track your order

      Enter your order number. Pssst...It's on your order confirmation or dispatch email

      Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

      If you don’t have your order number, log into your account here and then go to 'Order History'.

    • Shipping Options

      Get your goods fast, with super easy shipping!


      Shipping Rates & Delivery

      **We’ll cover duty costs on all orders. Additional taxes may apply according to local legislation**

      Shipping option Shipping times Shipping cost
      USA Standard Shipping Up to 7 business days $7.99 per order
      USA Express Shipping 2-3 business days. $15.99 per order
      Canada Standard Up to 7 business days $11.99 per order
      Canada Express Up to 4 business days $29.99 per order
      Europe and International Shipping Europe Up to 8 business days. International 5-14 business days $9.99 per order
      UK Standard Shipping 3–5 business days $11.99 per order
      Republic of Ireland Standard Up to 4 Working Days $9.00 per order
      Republic of Ireland Next Day Next Day delivery if ordered by 1pm Monday to Thursday or for Dublin County order by midnight Monday to Thursday or by 8pm Friday. Find out more $10.00 per order
      Danish Standard Up to 7 business days $9.99 per order
      Swedish Standard Up to 7 business days $9.99 per order
      Sweden Express Next day delivery for orders placed before 3 pm Monday to Friday $16.99 per order
      Spain Express Next day delivery for orders placed before 3 pm Monday to Friday $15.99 per order
      Italy Express Next day delivery for orders placed before 3 pm Monday to Friday $15.99 per order
      Netherlands Express Next day delivery for orders placed before 3 pm Monday to Friday $12.99 per order
      Belgium Express Next day delivery for orders placed before 3 pm Monday to Friday $12.99 per order
      Norwegian Standard Up to 6 working days $9.99 per order
      Iceland Standard Up to 7 business days $13.49 per order
      Gibraltar Standard Up to 7 business days $13.49 per order
      Israel Standard 5 to 14 business days $13.49 per order
      Malaysia Standard 5 to 14 business days $13.49 per order

      Hawaii, Alaska, PO Boxes, APO/FPO & U.S Territories

      Please allow 4 - 5 weeks for delivery to Hawaii.

      We accept orders shipped to PO boxes and APO/FPO or U.S. territories. The Express Shipping Service is not available for PO Boxes. Orders shipped to these addresses must be sent via USPS Priority Mail service.


      * Please note: The shipping times shown are from the order date.

      A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

      If you have any further questions related to your delivery, please contact our Customer Care team.


    • What if no-one is in?

      Standard Shipping

      If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. For some areas, you can reschedule your delivery online here.

      If this isn’t available in your area then you’ll need to get in touch with your local post office. You can find the details of your local post office here.

      You’ll have 15 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us.

      Express Shipping

      If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. DHL also leave you a card advising of this, where you will also find some instructions on how you can re-arrange or re-direct your delivery, or instruct the courier to leave your parcel with a neighbour.

      With DHL, you’ll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions.

    • Why is my order late?

      Please double check the shipping option you selected, cut off times for ordering and the date which we said it will be shipped by. You can check shipping timescales here. If it's after 9pm on that date then it’s late. If it's before the advised shipping date and you've had your dispatch email, then it’s on its way. Your shipping date has to have passed for us to be able to investigate where your order is.If your shipping date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.

      Standard Shipping

      If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. For some areas, you can reschedule your delivery online here.

      If this isn’t available, in your area then you’ll need to get in touch with your local post office. You can find the details of your local post office here.

      You’ll have 15 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us.

      Express Shipping

      If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. DHL also leave you a card advising of this, where you will also find some instructions on how you can re-arrange or re-direct your delivery, or instruct the courier to leave your parcel with a neighbour.

      With DHL, you’ll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions.

    • I’m missing items from my order!

      Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.

    • Why was my order cancelled?

      If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

    • Can I cancel or change my order?

      As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.

    • Can I exchange my order?

      We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back—Check out our refund section for more details.

    • Faulty items

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • Incorrect items

      I received an incorrect item, what do I do?

      To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.

      When you message, please include the following information:

      • Your name

      • Order number

      • Product name and code of the item ordered

      • Product name and code of the item received

      • Picture of the incorrect item and a description of the incorrect item received

      If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

      Please do not return the item to us without speaking to our Customer Care team.

    • Will my fave items ever come back?

      Some of our items do come back in stock, so keep checking back!

    • I didn’t return my item, but my tracking number says that my item(s) are being returned?

      The carrier was unable to deliver your package. Don’t worry—you have options! You can wait for your package to come back to us and we’ll give you a full refund. Or, let us know using the 'contact us” tab and we can have your item(s) resent.

      P.S. If the carrier was unable to deliver to your address, try using an alternative delivery address!

  • Returns & Refunds
    • FREE Returns - How do I return my package?

      Returns from the USA are absolutely FREE!

      We're bummed things didn't work out for you, but here's the good news: you get 28 days to return your items starting from the date of delivery.


      Please follow the process below for returning your parcel to us.

      1. - Log onto our portal here. Print off your returns label and attach it to your parcel.

      2. - Post if off. Make sure you keep your proof of postage! You can then track them as they make their way back to our US hub in New York.

      3. - Your return arrives back at Nasty Gal. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

      4. - Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.

      5. Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Don't worry, if this does happen we will contact you first.

    • Refunds - How long will my refund take?

      Returns using the returns portal usually takes up to two weeks for your refund to be processed and a further 7 days for the funds to show in your account. This is dependent on your bank's processing time.

      The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.

      If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page.

    • What’s your policy?

      We're bummed things didn't work out for you, but here's the good news: you get 28 days to return your items starting from the day you receive your dispatch email.

      Here's the fine print. All original tags must be attached. For hygiene reasons, once the seal is opened on our intimate toys they can no longer be returned or refunded. Pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

    • I am outside of the returns policy, can I return?

      Over 28 days?

      We move fast and the turnaround of stock we sell means that we will not be able to resell your goods, so unfortunately we cannot accept returns that are over 28 days

      Ready to Return? Click here.

    • There wasn't an invoice in my parcel, how can I return?

      You'll no longer receive an invoice in your parcel. Please use the returns portal to get your trackable returns label.

      Ready to Return? Click here

    • Can I return more than one order in the same parcel?

      If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund.

      Ready to Return? Click here

    • I can't see the refund on my bank statement

      Refunds are sneaky things and can show up in a couple of places:

      1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times)

      2. If it’s not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

      Still can’t see it? Give us a shout on the Contact Us form.

    • I don’t have the original packaging, can I return?

      Don't worry, just package your items in something non see-through, sealable & waterproof.

      Ready to Return? Click here

    • International Returns (outside the US)

      When returning a parcel from outside of the US please follow the process below:

      1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
      2. Choose one of the addresses below to return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting. Remember to add your order number under the returns address - you'll find this in the Order History section on the My Account page.
      3. Keep your certificate of postage safe as you will need this as your proof of return. Please note that returns will be made at your own cost.



    • Faulty items

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • Return Exemptions

      For hygiene reasons, once the seal is opened on our intimate toys, they can no longer be returned or refunded, pierced jewelry is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

    • Can I exchange my order?

      We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back.

    • Have you received my returned item(s)?

      By logging your return through the portal and sending it back to us using the label provided, you should receive your refund within 2 weeks.

      The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).

      If you paid for your order with a gift voucher or store credit, this will be credited back to your nastygal.com account.

      Your return gets processed by our returns team and your refund is then processed. If you do not receive notification that we have got your parcel at our warehouse within 28 days of sending it back to us, please give us a shout on the Contact Form.

    • Do you return the shipping charge?

      We don't refund shipping charges for those countries listed outside of the EEA.

  • Payments & Promotions
    • Promotions and Discounts

      Can’t use your discount code? Here’s maybe why:

      • - The code expired (we have limited-time offers)
      • - You can only use one code at a time.
      • - Double check your delivery--some codes only work with specific delivery options.
      • - Check for typos.
      • - Make sure the offer can be used for what you’re purchasing.
    • How can I pay for my order?

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro and American Express. We also accept PayPal, Apple Pay (iOS only), Afterpay (not available on app), Giftcards and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.
      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

    • Apple Pay Enquiries

      APPLE PAY

      You can now pay for your Nasty Gal orders with Apple Pay using a Visa, Mastercard, or American Express Card on all devices which support Apple Pay*.

      How to Pay:

      Make sure you have Apple Pay set up on your device; then all you need to do is add the items to your basket, choose your preferred delivery option, and when you reach the checkout stage, select the Apple Pay option as your payment method. *Please note that Apple Pay does not work on the Nasty Gal app.

      Once you’re happy with your order tap the Touch ID** or glance at your iPhone for Face ID to pay.

      Once the order has successfully been processed you will then be sent an order confirmation email.

      Please note, you won't be able to select Apple Pay if you've applied a gift voucher.

      *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system.

      **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely.

    • After Pay Enquiries

      Shop Now. Wear Now. Pay It In 4*

      *Available on orders over $35.

      Pay for your purchases over four simple installments, due every two weeks. This allows you to pay it when suits you best.

      Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.



      Customer Service

      Afterpay Customer inquiries will be addressed by Customer Support team: info@afterpay.com.us or 855 289 6014.

      Customer Support is delivered on weekdays from 07:00hrs to 19:00hrs (CST) and Saturdays from 07:00hrs to 19:00hrs (CST).

      See t&c's for further details about After Pay


      Afterpay is unavailable to App Customers.

    • How do I use my gift voucher?

      Enter your code into the “Redeem Gift Voucher” box at the checkout page. The remaining balance will stay on your gift card.

    • My gift voucher isn’t working

      Make sure you’ve entered it in the “Redeem Gift Voucher” box at the checkout.

    • Payment Error

      If you receive an error message, make sure you’ve entered the correct details--and make sure to contact your bank first! If you’re still having issues, please contact us and include the following:

      • - What operating system you use (ex. Windows, Mac)
      • - What internet browser you used
      • - What payment method you used
      • - A description of the problem and what time the problem occurred.
      • - If you receive an error message, please include it in your message.
    • Payment Declined

      If your credit or debit card was declined, call your bank for more info.

  • Product
    • Item out of stock?

      Some of our items do come back in stock, so keep checking back!

    • I received an incorrect item—what do I do?

      To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.

      When you message, please include the following information:

      • Your name

      • Order number

      • Product name and code of the item ordered

      • Product name and code of the item received

      • Picture of the incorrect item and a description of the incorrect item received

      If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

      Please do not return the item to us without speaking to our Customer Care team.

    • Why can’t I find an item that was advertised?

      Our products are popular and sell out fast! Check out our latest products here.

    • I received a faulty item—what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

  • Sizing
  • Contact us

      Please include your order number when contacting us!

      WhatsApp Us WhatsApp Us

      (Sorry, we don't have a phone number)