Or search through these topics...

  • Top 5 questions
      • Where's my order? Track it here!
        Track your order
        Enter your order number. Pssst...It's on your order confirmation or dispatch email

        If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

        If you don’t have your order number, log into your account here

      • FREE Returns - How do I return my package?

        Returns from the USA are absolutely FREE!


        Please follow the process below for returning your parcel to us.

        1. - Log onto our portal here. Print off your returns label and attach it to your parcel.

        2. - Post if off. Make sure you keep your proof of postage! You can then track them as they make their way back to our US hub in New York.

        3. - Your return arrives back at Nasty Gal. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

        4. - Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.

        5. Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Don't worry, if this does happen we will contact you first.

      • When will I receive my refund?

        Refunds can take up to 28 days —that includes the time it takes for your package to be delivered to us and processed.

        When we’ve received your return, we’ll refund you as soon as we’re done with quality checks.

        Your funds should appear within 3-5 business days.

        FYI--the items returned need to be new with labels attached and back in the original packaging. We can’t refund your order if it doesn’t comply with our returns policy above.

        If you paid with a gift card or store credit, your refund will be credited back to your Nasty Gal account.

        And don’t worry--we’ll be keeping you updated every step of the way. If you’ve waited for more than 2 weeks, please let us know using the 'contact us” tab.

      • Shipping options

        FREE Standard Shipping on orders over $100 or $8 Express Shipping on orders over $150!
        *Promotion automatically applied


        Shipping Rates & Delivery

        **We’ll cover duty and tax costs on all orders**

        Service Cost Shipping Time
        Standard Shipping (Free on orders over $100) $5.99 6 business days
        (Please allow 4 - 5 weeks for delivery to Hawaii.)
        Express Shipping ($8 on orders over $150) $15.99 2-3 business days
        (ZIP code exclusions apply)

        Hawaii, Alaska, PO Boxes, APO/FPO & U.S Territories

        We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS Priority Mail service.



        International Shipping

        Service Cost Shipping Time
        International Shipping $9.99 Up to 14 business days

        * Please note: The shipping times shown are from the order date.

        A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

        If you have any further questions related to your delivery, please contact our Customer Care team.

      • I received a faulty item, what do I do?

        We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

        Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

        The product name and code can be found on your order confirmation email.

        If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

  • Orders & Shipping
    • Where’s my order? Track it here!
      Track your order
      Enter your order number. Pssst...It's on your order confirmation or dispatch email

      If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

      If you don’t have your order number, log into your account here

    • Shipping Options

      FREE Standard Shipping on orders over $100 or $8 Express Shipping on orders over $150!
      *Promotion automatically applied


      Shipping Rates & Delivery

      **We’ll cover duty and tax costs on all orders**

      Service Cost Shipping Time
      Standard Shipping (Free on orders over $100) $5.99 6 business days
      (Please allow 4 - 5 weeks for delivery to Hawaii.)
      Express Shipping ($8 on orders over $150) $15.99 2-3 business days
      (ZIP code exclusions apply)

      Hawaii, Alaska, PO Boxes, APO/FPO & U.S Territories

      We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS Priority Mail service.



      International Shipping

      Service Cost Shipping Time
      International Shipping $9.99 Up to 14 business days

      * Please note: The shipping times shown are from the order date.

      A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

      If you have any further questions related to your delivery, please contact our Customer Care team.

    • Why is my order late?

      If your delivery date has passed, please let us know using the 'contact us' tab on this page. We’ll be updating you every step of the way.

    • I’m missing items from my order!

      Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.

    • Why was my order cancelled?

      Some of the items you purchased are out of stock. But don’t worry—we’re on it. We’ve cancelled your order so that you can get your money back ASAP (your refund can take up to 7 days.) Check out our refund section for more details.

    • Can I cancel my order?

      We can’t make changes or cancel your order since it’s already being processed, but you can return your order as soon as you receive it.

    • Can I exchange my order?

      We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back—Check out our refund section for more details.

    • Will my fave items ever come back?

      Some of our items do come back in stock, so keep checking back!

    • Faulty items

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • I didn’t return my item, but my tracking number says that my item(s) are being returned?

      The carrier was unable to deliver your package. Don’t worry—you have options! You can wait for your package to come back to us and we’ll give you a full refund. Or, let us know using the 'contact us” tab and we can have your item(s) resent.

      P.S. If the carrier was unable to deliver to your address, try using an alternative delivery address!

  • Returns & Refunds
    • FREE Returns - How do I return my package?

      Returns from the USA are absolutely FREE!


      Please follow the process below for returning your parcel to us.

      1. - Log onto our portal here. Print off your returns label and attach it to your parcel.

      2. - Post if off. Make sure you keep your proof of postage! You can then track them as they make their way back to our US hub in New York.

      3. - Your return arrives back at Nasty Gal. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

      4. - Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.

      5. Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Don't worry, if this does happen we will contact you first.

    • What’s your policy?

      We're bummed things didn't work out for you, but here's the good news: you get 28 days to return your items starting from the day you receive your order.

      Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewelry is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

    • Return Exemptions

      We can’t offer refunds on cosmetics, jewelry, and swimwear and lingerie if the hygiene seal is not in place/is broken.

    • Refunds - How long will my refund take?

      Refunds can take up to 28 days —that includes the time it takes for your package to be delivered to us and processed.

      When we’ve received your return, we’ll refund you as soon as we’re done with quality checks.

      Your funds should appear within 3-5 business days.

      FYI--the items returned need to be new with labels attached and back in the original packaging. We can’t refund your order if it doesn’t comply with our returns policy above.

      If you paid with a gift card or store credit, your refund will be credited back to your Nasty Gal account.

      And don’t worry--we’ll be keeping you updated every step of the way. If you’ve waited for more than 2 weeks, please let us know using the 'contact us” tab.

    • Can I exchange my order?

      We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back.

    • Faulty items

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • Have you received my returned item(s)?

      It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    • Do you return the delivery charge?

      We don’t currently refund shipping charges.

  • Payments & Promotions
    • Promotions and Discounts

      Can’t use your discount code? Here’s maybe why:

      • - The code expired (we have limited-time offers)
      • - You can only use one code at a time.
      • - Double check your delivery--some codes only work with specific delivery options.
      • - Check for typos.
      • - Make sure the offer can be used for what you’re purchasing.
    • How do I use my gift voucher?

      Enter your code into the “Redeem Gift Voucher” box at the checkout page. The remaining balance will stay on your gift card.

    • My gift voucher isn’t working.

      Make sure you’ve entered it in the “Redeem Gift Voucher” box at the checkout.

    • How can I pay for my order?

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept Giftcards and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.
      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

    • Payment Error

      If you receive an error message, make sure you’ve entered the correct details--and make sure to contact your bank first! If you’re still having issues, please contact us and include the following:

      • - What operating system you use (ex. Windows, Mac)
      • - What internet browser you used
      • - What payment method you used
      • - A description of the problem and what time the problem occurred.
      • - If you receive an error message, please include it in your message.
    • Payment Declined

      If your credit or debit card was declined, call your bank for more info.

  • Product
    • Item out of stock?

      Some of our items do come back in stock, so keep checking back!

    • Why can’t I find an item that was advertised?

      Our products are popular and sell out fast! Check out our latest products here.

    • I received a faulty item—what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

  • Sizing
  • Contact us

      Customer Care
      required

      What do you need help with?

      No order number? See our popular FAQs
      Track your order
      Enter your order number. Pssst...It's on your order confirmation or dispatch email

      If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

      If you don’t have your order number, log into your account here

      • Where’s my order? Track it here!
        Track your order
        Enter your order number. Pssst...It's on your order confirmation or dispatch email

        If you received an email, your package is on it’s way! Track your order at the top of this page using your order number. If you didn’t receive an email, your order hasn’t shipped just yet. (And make sure to check your junk folder!)

        If you don’t have your order number, log into your account here

      • Shipping Options

        FREE Standard Shipping on orders over $100 or $8 Express Shipping on orders over $150!
        *Promotion automatically applied


        Shipping Rates & Delivery

        **We’ll cover duty and tax costs on all orders**

        Service Cost Shipping Time
        Standard Shipping (Free on orders over $100) $5.99 6 business days
        (Please allow 4 - 5 weeks for delivery to Hawaii.)
        Express Shipping ($8 on orders over $150) $15.99 2-3 business days
        (ZIP code exclusions apply)

        Hawaii, Alaska, PO Boxes, APO/FPO & U.S Territories

        We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS Priority Mail service.



        International Shipping

        Service Cost Shipping Time
        International Shipping $9.99 Up to 14 business days

        * Please note: The shipping times shown are from the order date.

        A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

        If you have any further questions related to your delivery, please contact our Customer Care team.

      • Why is my order late?

        If your delivery date has passed, please let us know using the 'contact us' tab on this page. We’ll be updating you every step of the way.

      • I’m missing items from my order!

        Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.

      • Why was my order cancelled?

        Some of the items you purchased are out of stock. But don’t worry—we’re on it. We’ve cancelled your order so that you can get your money back ASAP (your refund can take up to 7 days.) Check out our refund section for more details.

      See All Orders FAQs

      • FREE Returns - How do I return my package?

        Returns from the USA are absolutely FREE!


        Please follow the process below for returning your parcel to us.

        1. - Log onto our portal here. Print off your returns label and attach it to your parcel.

        2. - Post if off. Make sure you keep your proof of postage! You can then track them as they make their way back to our US hub in New York.

        3. - Your return arrives back at Nasty Gal. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

        4. - Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.

        5. Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Don't worry, if this does happen we will contact you first.

      • What’s your policy?

        We're bummed things didn't work out for you, but here's the good news: you get 28 days to return your items starting from the day you receive your order.

        Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewelry is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

      • Return Exemptions

        We can’t offer refunds on cosmetics, jewelry, and swimwear and lingerie if the hygiene seal is not in place/is broken.

      • Refunds - How long will my refund take?

        Refunds can take up to 28 days —that includes the time it takes for your package to be delivered to us and processed.

        When we’ve received your return, we’ll refund you as soon as we’re done with quality checks.

        Your funds should appear within 3-5 business days.

        FYI--the items returned need to be new with labels attached and back in the original packaging. We can’t refund your order if it doesn’t comply with our returns policy above.

        If you paid with a gift card or store credit, your refund will be credited back to your Nasty Gal account.

        And don’t worry--we’ll be keeping you updated every step of the way. If you’ve waited for more than 2 weeks, please let us know using the 'contact us” tab.

      • Can I exchange my order?

        We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back.

      See All Returns FAQs

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

      Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

      The product name and code can be found on your order confirmation email.

      If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

      Still need help? Contact Us

      You can contact us a number of ways, you can do this by either using the form above, or on Twitter, Facebook and Instagram. For customer services we don’t have a telephone contact number.